Barista Leader

About the role

At Oak & Ember, we're looking for a passionate Barista that has a strong understanding of coffee preparation and customer service, consistently delivering high-quality beverages with precision and care. You'll be responsible for maintaining beverage standards, ensuring smooth daily bar operations, and creating a warm, welcoming experience for every guest.

Responsibilities

• Operations & Quality Control
• Oversee daily bar operations to ensure all beverages meet recipe standards
• Manage bar inventory, ordering, and stock control for smooth daily operations
• Responsible for daily calibration of espresso machines, grinders, and filter equipment
• Monitor and adjust related machines to maintain taste consistency and quality drinks
• Ensure a clean, safe & organized work environment in compliance with hygiene & safety standards
• Oversee bar equipment maintenance, troubleshoot issues and liaise with service providers for
• repairs as needed
• Training & Development
• Train and coach team members on beverage preparation, including espresso extraction, milk
• texturing, latte art, and workflow management
• Serve as a mentor and role model for baristas, demonstrating best practices and fostering a
• culture of continuous learning
• Review bar workflows, identify improvement opportunities, standard operation procedures and
• other training materials
• Customer Experience
• Handle customer feedback and resolve beverage related issues promptly and courteously
• Ensure a positive customer experience through friendly interaction and professional service
• Maintain composure and deliver quality services even during high volume and fast-paced periods
• Collaboration & Menu Development
• Support restaurant operations and perform any ad-hoc duties as assigned by superior
• Work with management on beverage menu planning, seasonal specials and new drink concepts
• JOB REQUIREMENTS:
• Minimum 3 - 5 years' experience working as a barista in specialty coffee environment, with at least 2 - 3 years in a supervisory/training role
• Strong knowledge of coffee and equipment calibration (espresso machines, grinders, filters, etc)
• Customer-service oriented, with a positive attitude and ability to handle a fast-paced environment
• Time-management skills, strong attention to detail and consistency
• Flexibility to work shifts, weekends and public holidays as required

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