Senior Manager, External & Client Communications-(Hybrid)
External
Central1resources · Vancouver, CanadaFull-timeHybridToday
Client RelationsLeadershipRisk Management
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Responsibilities
- Functional Accountability: External & Client Communications:
- Own and lead the external and client communications function across the organization, setting strategy, standards, and priorities that advance corporate objectives and protect reputation
- Define and maintain a clear external and client communications framework, including audience segmentation, messaging hierarchy, channel strategy, and governance
- Ensure all client-facing and external communications are strategic, consistent, high-quality, and aligned to corporate positioning, brand, and regulatory requirements
- Act as the central point of accountability for how the organization communicates externally - balancing proactive storytelling, client clarity, and reputational risk management
- Establish clear success metrics and regularly evaluate the effectiveness of external and client communications efforts
- Corporate Communications & Reputation Management:
- Lead enterprise-level corporate communications activities, including: Corporate narrative and positioning
- Executive and enterprise announcements
- Issues management and reputational risk support
- Crisis communications planning and response
- Cyclical client / member touchpoints including quarterly client briefings and bi-annual Peer Group meetings, etc.
- Partner closely with Finance, the Corporate Secretary office, Legal, Risk, Regulatory Affairs and senior leadership to manage sensitive, high-impact, or time-critical communications
- Ensure external communications reinforce trust, credibility, and confidence among clients, partners, regulators, and industry stakeholders
- Line of Business Communications Support:
- Provide strategic communications leadership for Central 1's core lines of business - Payments, Treasury and Corporate - applying the enterprise external communications strategy to portfolio-specific needs
- Translate line-of-business priorities, initiatives, and changes into clear, client-focused communications that support understanding, adoption, and engagement.
- Provide communications leadership to portfolio leaders on messaging, sequencing, and risk considerations, ensuring alignment with broader corporate communications
- Balance portfolio needs with enterprise priorities, proactively managing trade-offs and expectations
- Planning, Governance & Enablement:
- Lead annual and quarterly external and client communications planning, ensuring resourcing and sequencing align with enterprise priorities
- Establish and manage intake, prioritization, and approval processes for external communications, ensuring strong capacity management for the external & client communications team, and effective communication volumes to clients
- Serve as a strategic advisor and decision-maker, not an order taker, on what, when, and how the organization communicates externally
- Leadership & Collaboration:
- Provide leadership, coaching, and direction to communications team members and contractors supporting external and client communications
- Build strong relationships with senior leaders, enabling effective influence without direct authority
- Collaborate with Marketing, Treasury, Payments, Sales/Business Development, and Client Relations teams to ensure coordinated execution across channels
- What you'll have:
- Post-secondary education in Communications, Journalism, or a related field, or an equivalent combination of education and experience
- 10+ years of progress
Benefits
Work-life flexibilityHybrid work environmentVariable annual incentive planGenerous annual vacation allotmentTop-notch flexible benefits plan including family building and gender affirmationRetirement Plan, matched contributions at 6%Access to a learning platform and educational assistance supportAccess to a virtual wellness platformCareer development opportunitiesWellness Flex Fund to support personal interest and activitiesDay off to volunteer in your community and other paid time off optionsCorporate discounts*subject to employment agreementJob Summary:Paid time offFlexible schedule
Additional Information
Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada. For more information, visit www.central1.com .
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