Primm - Casino Supervisor

Requirements

• To perform this role successfully, candidates must demonstrate the following:
• High school diploma or equivalent required; associate or bachelor's degree preferred (Hospitality, Business, or related field)
• 2-3 years of experience in casino, gaming, or hospitality operations (supervisory experience preferred)
• Working knowledge of gaming regulations, compliance standards, and operational procedures
• Strong leadership, communication, and interpersonal skills
• Proven ability to resolve conflicts and make sound decisions in fast-paced environments
• Proficiency in Microsoft Office and casino management systems
• Strong organizational, analytical, and problem-solving skills
• Certifications, Licenses & Registrations
• Must obtain and maintain all required licenses per state gaming commission
• Valid government-issued identification
• Additional certifications may be required based on jurisdiction
• Supervisory Responsibilities
• Direct supervision of casino floor employees, including dealers, slot attendants, and guest service staff
• Responsible for employee performance management, coaching, and development
• Language Skills
• Ability to read, analyze, and interpret documents such as gaming regulations, operational procedures, and reports
• Strong verbal and written communication skills in English
• Reasoning Ability
• Ability to apply critical thinking and sound judgment to a variety of operational and guest service situations
• Capable of handling multiple variables in a structured and regulated environment
• Work Environment
• This role operates in a fast-paced, high-energy casino environment with:
• Exposure to loud noise, bright lighting, and large crowds
• Frequent interaction with guests and staff
• Flexible scheduling requirements, including nights, weekends, and holidays
• Physical Demands
• Prolonged standing and walking throughout the casino floor
• Frequent movement and mobility
• Ability to lift and/or move up to 25 pounds
• Disclaimer
• This job description is intended to describe the general nature and level of work performed. It is not intended to be a comprehensive list of all duties, responsibilities, or qualifications. The company reserves the right to modify duties as needed to meet business needs.
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Benefits

Additional Information

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Position Overview The Casino Supervisor oversees daily casino floor operations to ensure compliance with gaming regulations, exceptional guest experiences, and efficient team performance. This salaried role is responsible for supervising gaming staff, resolving guest concerns, and maintaining a safe, secure, and high-energy environment. The Casino Supervisor partners closely with leadership to uphold company standards and drive operational excellence. Essential Duties and Responsibilities The following duties are representative but not all-inclusive: Supervise, coach, and support gaming staff, including dealers, slot attendants, and floor personnel Monitor gaming activities to ensure compliance with all applicable federal, state, and local regulations Address and resolve guest inquiries, complaints, and disputes in a professional and timely manner Observe patron behavior for suspicious or irregular activity; escalate concerns to security as needed Ensure gaming equipment is operational; report and coordinate maintenance issues promptly Train and mentor team members on procedures, compliance requirements, and service standards Maintain accurate records, reports, and documentation related to gaming operations Assist with scheduling, staffing levels, and labor cost management Cooperating with management to improve operational processes and guest satisfaction Enforce safety, security, and responsible gaming policies across the casino floor

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