Senior Consultant - Mandarin Speaker

About the role

Key Responsibilities/ Capabilities Client Service Leadership & Stakeholder Management Act as a primary point of contact and escalation partner for complex client service matters across APAC Build strong relationships with regional stakeholders, front office, and global partners, ensuring alignment and effective collaboration Provide expert advisory on ING channel capabilities, onboarding solutions, and service optimization Lead client engagements, demos, and solution discussions with a consultative approach Operational Excellence & Service Delivery Drive end-to-end ownership of client service operations, ensuring high standards of accuracy, timeliness, and compliance Identify and implement process improvements, automation opportunities, and control enhancements Proactively manage risks, issues, and escalations, ensuring timely resolution and mitigation Champion best practices and standardization across processes and regions Project & Transformation Leadership Lead and deliver strategic initiatives (e.g., migrations, digitalization, service enhancements, and change programs) Manage project scope, timelines, dependencies, and stakeholder expectations Provide structured updates to senior stakeholders, including risks, progress, and key achievements Drive continuous improvement initiatives aligned with regional and global transformation priorities Governance, Risk & Compliance Ensure adherence to global policies, procedures, and regulatory requirements Support Internal audits and reviews by providing accurate documentation, analysis, and insights Strengthen controls and governance frameworks within client service delivery

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Company Intel

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