Program Manager , Learning & Development

About the role

We are seeking an experienced Program Manager to join our Global Talent Management and Inclusion team to support Learning and Leadership Development. This hands-on, 6 month contract role focuses on the end-to-end delivery of leadership and professional development program within a fast-paced, matrixed environment. You will play a pivotal role in driving execution, coordinating stakeholders, and improving the learner experience while working closely with global teams. This is an excellent opportunity to contribute to an award-winning team and potentially transition into a permanent role based on performance and business needs.

Responsibilities

• MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities):
• 5+ years of professional experience in programme management within Learning & Development and/or Leadership Development.
• Strong project management skills, including proficiency in planning, dependency management, and risk tracking.
• Proven experience delivering programmes within a complex, matrixed organisational structure.
• Hands-on experience with leadership development programmes, such as cohort-based learning, workshops, and blended solutions.
• Exceptional organisational skills and attention to detail, with a demonstrated track record of follow-through.
• Demonstrated ability to manage diverse stakeholders and external vendor relationships.
• Proficiency in working with data, reporting, and maintaining clear, professional communication.
• QUALIFICATION REQUIREMENTS:
• 5+ years in Program Management (L&D/Leadership Development).
• Experience in a matrixed organisation.
• Experience in a technology or digital organisation (preferred).
• Five Principles for Success
• Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
• Always improve, Always Advance - Only be satisfied with complete success - Kaizen
• Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
• H ypothesize - Practice - Validate - Shikumika - Use the Rakuten Cycle to succeed in unknown territory
• Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
• Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Benefits

Additional Information

Job Description: London/Brighton 6-months contract Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.

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