Regional Commercial Excellence Manager (E-commerce)

About the role

Who we are Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end. The team you will be part of The Brand Management Team is the trusted partner for leading brands across Southeast Asia in strategic planning and driving sustainable online business growth. By analyzing performance, identifying opportunities, and aligning with our clients' commercial objectives, the team develops and executes data-backed strategies that maximize conversion and revenue. With a strong grasp of category dynamics and platform trends, and driving collaboration and coordination across other functions internally, Brand Management plays a key role in shaping long-term brand success in the digital commerce space. The part you will play The Regional Commercial Excellence Manager is a central role focusing on driving operational support across commercial, graphic design and chat functions - our core service offerings. We are looking for a dual role of account management with strong PMO skills to develop processes to drive efficiency and quality in service offers, support tool adoption and leverage the right tools, data and systems to improve how we service our brand clients. As a Regional Commercial Excellence Manager you will take charge of Drive regional key account management for strategic clients, ensuring alignment with commercial objectives and consistent performance across markets Drive commercial excellence projects pertaining to the adoption of internal and external tools to elevate Intrepid's service quality Focus on training and development initiatives for Intrepid's key account managers including supporting training curriculum development, materials development and hosting regular training sessions across the region Drive data-driven and customer-focused initiatives to optimize account management performance Manage the smooth implementation of new tools and processes to support commercial teams Engage in consultation with relevant stakeholders on issues associated with the success of customer experience projects and recommend improvements Identify key competitive trends on ecommerce platforms to ensure that best practices are well identified and adopted by Intrepid Group Build and maintain strong relationships with key stakeholders to identify growth opportunities and enhance client satisfaction Monitor and optimize key account performance using data-driven insights to support revenue growth and service excellence What we are looking for - the ideal profile Fluent in English Experience with business fundamentals 2-5 years+ of work experience preferably in an ecommerce, marketing or commercial role Strong project management and stakeholder management capabilities An entrepreneurial and can-do spirit, comfortable with being able to work independently In return, you will be getting We work with the most ambitious leading brands in ecommerce across South East Asia and the brand management team is the key interface between brands and our different in-house teams. In this role, you will have the most holistic overview of all facets of driving a successful e-commerce business From Junior KAM to KAM to Senior KAM to Cluster Manager and beyond, this team offers a lot of opportunities for career progression and personal development, with increasing commercial and team management responsibilities Advanced systems and tools support you in running the stores of our clients, so you can focus your time on analyses, planning and initiatives that have the highest impact Brand Management is a very diverse discipline, from honing your analytical and commercial skills to communication, stakeholder management and negotiation, you will get to do it all and learn from a collaborative and supportive team of experts We also offer Best of Both Worlds We are a scale up: the sophistication of a small multinational, with the agility of a start-up. This means you get to work on cutting-edge projects, and besides your 'standard' job description, we love to see you show entrepreneurial initiative and wan

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