ServiceNow Developer

About the role

As a ServiceNow Developer at PHM, you will help stabilize, scale, and advance PHMCare, our ServiceNow platform and a core system supporting client delivery. This role will strengthen PHM's internal ServiceNow expertise, reduce reliance on outsourced support, and help bring more platform knowledge and intellectual property in house. You will join an existing ServiceNow Developer and a broader Enterprise Applications team working in a technically enabled, AI-forward environment. Your work will help our client delivery teams onboard clients more quickly, serve more clients efficiently, and continue improving the systems that support PHM's mission. This is a strong opportunity for someone who wants to do hands-on ServiceNow development in a mission-driven environment while helping shape a more mature, scalable, and internally owned platform. What You'll Accomplish Help build deeper internal ServiceNow expertise and reduce dependency on external partners. Improve platform stability, scalability, and maintainability by addressing technical debt. Deliver high-quality ServiceNow enhancements that support faster, more efficient client delivery. Build strong relationships with technical team members and business users through clear listening, communication, and follow-through. Support PHM's continued progress toward an innovative, AI-forward technology environment. How You'll Spend Your Days ServiceNow Development and Platform Improvement Develop, configure, and enhance ServiceNow applications, workflows, business rules, client scripts, UI policies, dashboards, widgets, and related platform capabilities. Improve PHMCare performance, usability, and scalability while reducing accumulated technical debt. Support integrations, automation, and workflow improvements that make client delivery more efficient. Troubleshoot issues, identify root causes, and implement maintainable solutions. Contribute to documentation, standards, and development practices that support long-term platform health. Collaboration and Business Partnership Partner with Enterprise Applications, IT, Operations, business users, vendors, and other stakeholders to understand needs and translate them into effective ServiceNow solutions. Communicate clearly with both technical and non-technical audiences. Use strong listening skills to clarify the real problem before building. Build trust with internal teams by delivering well, following through, and adapting as needs evolve. ServiceNow Maturity and Internal Capability Help strengthen PHM's in-house ServiceNow development practices, standards, and governance. Collaborate with and learn from the existing ServiceNow Developer while contributing your own depth and perspective. Help reduce reliance on outsourced support by bringing more platform knowledge and execution capability inside PHM. Support a technical environment that is increasingly innovative, AI-forward, and focused on sustainable internal expertise. What You Bring to the Table Required ServiceNow certifications - CSA, CAD In-depth ServiceNow development and administration experience, including hands-on configuration, scripting, workflow automation, and platform customization. Experience building or improving ServiceNow capabilities such as business rules, client scripts, UI policies, Flow Designer, dashboards, widgets, scoped applications, or related platform features. Strong listening and communication skills, with the ability to work effectively with technical teams and business users. High ownership, strong follow-through, and the ability to get things done well in a timely and effective manner. Adaptability and comfort working in an environment with inherited technical debt and evolving priorities.

Requirements

• Experience applying AI or AI-enabled tools to improve workflows, development practices, documentation, or business processes.
• Experience with JavaScript, REST APIs, Glide API, integrations, iPaaS, or external system connectivity.
• ServiceNow certifications such as Certified System Administrator or Certified Application Developer.
• Healthcare, quality, operations, CMS, or other regulated environment experience.

Benefits

Additional Information

About Private Health Management Private Health Management (PHM) supports people with serious and complex medical conditions, helping them obtain the best possible medical care. We guide individuals and families to top specialists, advanced diagnostics, and personalized care. Trusted by healthcare providers and businesses, PHM offers independent, science-backed insights to help clients make informed decisions and access the best care.

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