Solid Organ Transplant Physician Liaison - Nashville, TN - 75% travel

Responsibilities

• Promote VUMC services to physicians in the primary referral area.
• Contact physicians to assess their needs to ensure they are being met and provide feedback to VUMC departments related to concerns or problems expressed by physicians.
• Provide information on VUMC services, including promoting physician to physician relationships, and information on new products or services.
• Effectively manage community relationships to include education, maintenance of brand image, customer service, and communication of opportunities in a timely manner.
• Establish and maintain ongoing communications with referring clinicians and their office staff including routine visits, emails and phone calls.
• Collect and evaluate physician information, related to number of referrals, to generate reports and assess for changes in referral patterns.
• Participates in the development and implementation of specific outreach relationship building and marketing plans to support VUMC strategy.
• Assist with developing educational, informational and marketing materials.
• Facilitate referrals and advocate for initiatives aimed at improving processes related to referrals. Perform service recovery and follow-up efforts based on customer feedback.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.
• TECHNICAL CAPABILITIES
• Trend Analysis (Intermediate): Demonstrates mastery of trend analyses. Can recognize the impact and take into consideration the effect of seasonality and randomness. Has analyzed trends in detecting patterns that could lead to future problems and in forecasting future demand periods. Has worked in several areas that might include sales, marketing, quality, finance and manufacturing.
• Customer Service (Advanced): Demonstrates a high level of customer sensitivity and has shown insight into customer busine

Benefits

Additional Information

Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: Physician Outreach & Connection Job Summary: The Solid Organ Transplant Physician Liaison is a highly autonomous, relationship-driven professional responsible for driving referral growth and strengthening partnerships across the transplant service lines (liver, kidney, heart, and lung). This role focuses on strategic outreach, physician engagement, and program development across a defined region, while collaborating closely with transplant leadership, physicians, and administrators. This is a remote, field-based position requiring significant travel and a high degree of flexibility in scheduling and daily planning. . Preferred Skills & Experience Minimum of 3+ years of solid organ transplant experience, or a clinical background with exposure to relevant specialties Medical sales and/or physician liaison experience strongly preferred Registered Nurse (RN) background is highly valued Core Competencies Strong attention to detail and organizational skills Ability to work independently and manage a flexible, self-directed schedule Proven relationship-building and stakeholder engagement skills Effective presentation and communication abilities Data-driven mindset, with experience analyzing referral patterns and developing growth strategies Proficiency in Salesforce, Tableau, PowerPoint, and Excel High level of emotional intelligence, professionalism, and situational awareness ("ability to read the room") Our Mission The Physician Outreach and Connections Department at Vanderbilt University Medical Center (VUMC) - Promotes Vanderbilt's services to clinicians in referral areas - Shares information on new products and services - Engages with community clinicians to learn their needs and strengthen relationships - Collaborates with VUMC leadership on strategic outreach plans to increase referrals and surgical growth Our team focuses on customer service, relationship building, service recovery, intelligence gathering, assisting in finding solutions and representing VUMC to other medical communities. To learn more visit: Transplant Center https://www.vanderbilthealth.com/service-line/transplant-center Physician Outreach and Connections - https://www.vanderbilthealth.com/healthcare-professionals/physician-outreach-and-connections

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