Customer Contact Apprentice

About the role

PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. We provide a range of professional services including HR and Payroll, Financial Services, Procurement and Contracts, ICT and Digital, Customer Contact, Revenues and Benefits, Health and Safety, and a range of Corporate Support services. Company Culture At PSPS, we are driven by a clear mission: "Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues." We offer a vibrant, inclusive culture, generous pension, flexible hybrid working and career progression opportunities. Our teams enjoy regular events and recognition. PSPS is an equal opportunities employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Co

Responsibilities

• Supporting customer enquiries primarily through email and post channels.
• Handling and processing incoming and outgoing post, including Council Tax and Housing Benefit correspondence.
• Accurately uploading and managing customer information on internal systems.
• Assisting with performance data and reporting to support service delivery.
• Providing administrative support for training, meetings and service planning.
• Maintaining accurate records to support compliance and service quality.

Requirements

• We're looking for someone who can demonstrate:
• Ability to be organised and willingness to learn.
• Excellent Attention to detail with good accuracy.
• Clear communication skills and the ability to work well in a team.
• Willing to learn, take feedback and develop new skills.
• Reliable, adaptable and committed to delivering a good service.
• What You'll Receive:
• A Level 2 Business Administration Qualification.
• Real workplace experience in a customer contact environment.
• Skills in communication, data handling and business processes.
• Support from experienced colleagues and access to development opportunities.
• Recruitment Event
• We're holding a recruitment event, if you're interested and able to attend, you'll have the opportunity to:
• Meet some of the Customer Contact team.
• Find out more about the apprenticeship.
• Hear about career pathways from those who've been through similar roles.
• Ask questions before applying.
• Monday, 29 June / 4 - 7pm / Magna Vitae Meridian Leisure Centre - Louth.
• If you can't attend, you are still welcome to apply.
• Additional Information
• This role involves attending multiple PSPS sites. You do not need to be able to drive, but you must be able to travel between locations when required.
• Apply Now
• If you are interested in starting a career in Customer Contact through an apprenticeship, we would welcome your application.

Benefits

Additional Information

Customer Contact Apprentice Contract Type: Fixed Term Contract Contract Duration (Fixed Term): 2 years Full Time / Part Time: Full Time Hours: 37 Location: Lincolnshire - Horncastle / Spalding Salary Range: £25,947.47 per annum Closing Date: 08/07/2026 We're offering an excellent opportunity to start your career in a busy customer contact environment while completing a Level 2 Business Administration apprenticeship. You'll gain hands-on experience across both Customer Contact and our Resource and Performance team, developing practical skills with the support of experienced colleagues and structured training. At PSPS, we're proud of our strong track record of apprentices going on to build successful careers with us. This apprenticeship is designed to help you develop the knowledge, skills and behaviours needed for a future career in Customer Contact.

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