Guest Experience Host- Front Desk

Responsibilities

• Welcome guests on arrival and deliver smooth, polished check-in and check-out experiences.
• Answer guest questions, provide property guidance, and coordinate stay-related requests.
• Create thoughtful guest interactions that make each stay feel personal, warm, and memorable.
• Introduce relevant spa offerings, food and beverage options, add-ons, merch, upgrades, and future-stay opportunities when appropriate.
• Support rebooking conversations in a natural, guest-first way, especially during high-trust moments like happy hour, check-out, or strong guest feedback.
• Help track and document rebooking interest, upsell conversations, guest preferences, and notable stay details.
• Resolve guest issues quickly and professionally, escalating when needed to protect guest trust.
• Coordinate with housekeeping, maintenance, spa, inventory, Dreamweavers, and other on-site teammates to keep stays seamless.
• Support on-site events, dining experiences, happy hour, and special guest moments through setup, breakdown, and real-time guest assistance.
• Maintain a clean, organized, guest-ready front desk and surrounding guest-facing areas.
• Help manage merch and front-desk inventory with strong attention to presentation and accuracy.
• Use guest notes, profiles, and internal systems to personalize service and avoid asking guests for information we should already know.
• What Success Looks Like
• Guests feel welcomed, informed, cared for, and personally known.
• Check-ins and check-outs run smoothly.
• Guest issues are handled quickly, calmly, and professionally.
• Add-on and rebooking opportunities are introduced naturally and tastefully.
• Rebooking conversations feel warm, relational, and never transactional.
• Front desk, merch, and guest-facing spaces stay clean, organized, and luxury-ready.
• Guest notes and internal handoffs are clear, accurate, and timely.
• The team trusts you to follow through, communicate clearly, and protect the BOLT FARM standard every day.
• KPIs / Scorecard
• Guest satisfaction / NPS contribution.
• Check-in and check-out smoothness.
• Guest response and follow-through speed.
• Rebooking conversion from eligible guest conversations.
• Upsell and add-on revenue contribution.
• Merch and front-desk sales accuracy.
• Quality of guest notes, handoffs, and int

Additional Information

BOLT FARM is building America's most iconic romantic luxury retreat brand: nature-immersed, high-experience, and emotionally transformative. Backed by 3,300+ five-star reviews, 1M+ followers, and features across Forbes, Travel + Leisure, and Netflix, we're scaling from a high-performing flagship into a national portfolio. If you want to operate at the ground floor of a brand with real momentum, high standards, and a team obsessed with doing it right, this is your seat. 🚀 What You'll Love About Working at BOLT FARM Escape the corporate grind. No stale office politics, no fake hospitality scripts, no "just get through the shift" energy. Make real moments matter. Guests come here to slow down, reconnect, celebrate, and feel something meaningful. You help set that tone. Turn service into impact. The right recommendation can turn a good stay into an unforgettable one - a spa ritual, a private dinner, a meaningful add-on, or a return visit already on the calendar. Be part of a high-standard team. We care deeply about details, polish, follow-through, guest trust, and calm execution. Help build something iconic. This is not generic hospitality. We're creating a category-defining luxury retreat brand from the ground up. Your work is visible. The way you welcome, guide, solve, recommend, and rebook directly shapes how guests remember BOLT FARM. You Know You're a Great Fit for This Role If... You love making people feel genuinely welcomed, cared for, and at ease. You are warm without being fake, polished without being stiff, and calm when things get busy. You notice details before guests have to ask. You can handle an arrival, a guest question, a last-minute request, a rebooking conversation, and a small issue without losing your composure. You do not see sales as pressure. You see it as helping guests choose the experience they already came here hoping to have. The Core Mission Create a warm, polished, revenue-aware guest experience from arrival through departure - helping every couple feel cared for, informed, and personally guided while creating natural opportunities to enhance their stay or return again. Why This Role Matters The Guest Experience Host - Front Desk helps create the first impression, final impression, and many of the most important touchpoints in between. Guests arrive with high expectations. Your role is to turn those expectations into trust, ease, delight, and future loyalty. You are not just answering questions or processing check-ins. You are helping protect the emotional tone of the stay. You are listening for what guests value, recommending the right experiences at the right time, and making revenue feel like care - never pressure.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Bolt Farm Treehouse? Share your experience