Technical IT Operations Professional

Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent combination of education and experience.
• 5+ years experience in enterprise IT operations and site support with strong hands‑on technical execution.
• 5+ years experience supporting business‑critical regulated environments (manufacturing, lab, R&D, healthcare, or engineering).
• Experience providing executive‑level IT support with professionalism and discretion.
• 2+ years demonstrated experience coordinating or leading IT projects from planning through execution.
• Strong troubleshooting skills across end‑user computing and enterprise IT environments.
• Strong communication and stakeholder relationship management skills.
• Experience serving as a site IT lead or senior regional IT resource.
• Familiarity with IT service management frameworks.
• Ability to travel as required.
• Additional Qualifications & Certifications
• Industry‑recognized certifications preferred, including: Microsoft certifications (Modern Workplace, cloud, Windows, Azure a plus)
• ITIL certification (Foundation or higher)
• CompTIA certifications (A+, Network+, Security+, or Project+)
• Cisco certifications
• Additional experience with Service Now, MFA, Mobility, and PowerShell are desirable.

Benefits

Additional Information

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. The Technical IT Operations Professional serves as an onsite IT lead for the Austin, TX location, supporting end users, local and remote offices, executives, lab manufacturing, and R&D environments. This role blends hands on technical support, project management, and business relationship management, with direct accountability for IT services that enable mission critical operations. The position requires a high degree of autonomy, technical depth, and professional judgment, operating in environments where system availability, change control, and response time directly impact business outcomes IT Operations & Site Support Provide remote and hands‑on IT support for end‑user devices, peripherals, conference rooms, and other IT technologies. Serve as an escalation point for complex or high‑impact IT incidents. Support workstation provisioning, break/fix, printing, and local infrastructure end points. Ensure executive areas and shared spaces are operational. Maintain critical IT security measures and remediate vulnerabilities. Coordinate vendors supporting onsite IT services, including hardware suppliers and OEM support. Manage purchase orders, deliveries, onsite service activities, and vendor accountability. Ensure IT assets are tracked and lifecycle‑managed according to enterprise standards. Lab Manufacturing & R&D Support Provide onsite IT support for business‑critical lab manufacturing and R&D environments. Support IT components associated with lab systems, engineering workstations, and manufacturing‑adjacent technologies. Respond rapidly to incidents impacting lab or manufacturing operations to minimize downtime. Operate within regulated and controlled environments, adhering to access, change, and documentation requirements. Project Management & Delivery Lead and execute IT projects, including expansions, office builds, infrastructure upgrades, and technology refreshes. Own project coordination activities including requirements gathering, scheduling, vendor engagement, execution, and transition to operations. Manage risks, dependencies, and business impacts associated with IT changes in production or lab environments. Communicate project status, risks, and outcomes to business and IT leadership. Executive Support & Business Relationship Management Provide and promote IT services to executives and senior leaders. Act as the primary IT relationship manager for site leadership, lab management, and key stakeholders. Translate business, manufacturing, and R&D needs into actionable IT solutions and delivery plans. Represent IT in site‑level, operational, and leadership discussions

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