Director, Quality​

About the role

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators. Role Summary This is a senior leadership role responsible for the strategic development and operational oversight of the company's Quality Management System and upholding Fanatic Collectibles core pillar - Relentlessly Improving the Collectors Experience. The Director, Quality Assurance ensures that all Topps and Fanatics Collectibles products are manufactured to the highest standards of quality, integrity, and timeliness. The Director will focus on process and quality at internal and external partners with regards to operational excellence, print, finishing and pack outs. This position interfaces with a range of internal product development teams and the breadth of our external supply chain. The Director, Quality Assurance reports directly to the Vice President of Quality Assurance and Compliance. Ability to work extended hours, including overtime, evenings, weekends, and holidays as production demands. Experience in Trading Card Games or Collectibles a plus This position is in Sunnyvale, TX Travel Experience/Education: Bachelor's degree in engineering (Mechanical, Industrial or Manufacturing), Quality Management or related fields. 10-15 years or progressive experience in quality assurance, with at least 5 years in a senior leadership or directorial capacity. Certifications are a MAJOR plus - CMQ/OE, CQA, Lean Six Sigma - Green or Black Belt Quality Assurance Experience: Experience in developing and maintaining quality control systems Mastery of Six Sigma, Lean Manufacturing, and Statistical Process Controls (SPC) is essential. Proven ability to implement quality assurance and ensure compliance within set standards Proven ability to work cross functionally to define quality parameters, align SOP's, work instructions, training material and implementation Experience with conducting quality process audits and addressing safety, security and quality issues at suppliers. Management Experience: Significant experience in a managerial or supervisory role within a busy manufacturing setting - the current operation is 24/7 across multiple sites. Experience leading and developing a team. Proven ability to manage and optimize resources effectively. Process Improvement Experience: Expertise in Issue Resolution, Root Cause Analysis using techniques like 8D, 5 Whys and Fishbone. Demonstrated experience in process improvement and optimization. Track record of implementing successful process improvement initiatives. Proficiency in Risk Management. Audit Management - Proven ability to lead internal and external audits. Collaboration and Cross-Functional Experience: Experience working with cross-functional teams to achieve production goals. Proven ability to work effectively with other departments, such as engineering, quality assurance, and supply chain. Experience in managing supplier relationships and coordinating with external partners Essential Functions and Responsibilities: Supervision and Leadership: Cross-Functional Collaboration: Ability to align quality goals with Production, Continuous Improvement, Innovation, Engineering, and Supply Chain Ability to troubleshoot production issues and implement effective solutions onsite at suppliers with regards to prepress files, proof

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