Sr. Support Engineer

Responsibilities

• Resolve complex customer cases through deep technical and functional analysis
• Perform root cause analysis and provide permanent solutions
• Troubleshoot issues across application, database, and infrastructure layers
• Deliver fixes, scripts, or configuration changes to resolve incidents
• Provide remote, high-quality support for global customers
• Collaborate with cross-functional teams (engineering, product, delivery)
• Act as a technical advisor for assigned customers/accounts
• Maintain clear and regular communication with customers on case progress
• Document solutions, knowledge articles, and best practices
• Support customer customizations and provide guidance on improvements
• Required Skills & Experience
• Strong troubleshooting and analytical skills
• Deep expertise in relevant technologies.
• Ability to diagnose issues in complex, integrated environments
• Experience working with enterprise customers and support processes
• Strong communication and customer-facing skills
• Ability to work independently in a global support model

Requirements

• Experience with scripting and debugging
• Knowledge of infrastructure components (DB, OS, network)
• Previous experience in a managed services or support organization
• Key Behavior Expectations (based on internal practices)
• High responsiveness and ownership of customer cases
• Focus on customer satisfaction and long-term relationships
• Accurate time and case management
• Active participation in 24/7 support model if required
• Why Rimini Street?
• Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.
• Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
• Company We dream big and innovate boldly.
• Colleagues We work with extraordinary people who create a culture of mutual respect and collaboration.
• Clients We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
• Community We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we've made positive impacts in six continents for over 425 charities.
• Accelerating Company Growth
• Nasdaq-listed under ticker symbol RMNI since October 2017
• Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/
• Rimini Street is committed to

Benefits

Additional Information

About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments. Position Summary The Senior Support Engineer is responsible for providing expert-level technical support for mission-critical enterprise applications. This role involves diagnosing complex issues, performing root cause analysis, and delivering reliable solutions while working closely with customers and internal teams to ensure high service quality.

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