Property Manager

About the role

The Property Manager is the front-line steward of Drexel Properties' residential portfolio. In this role, you will be responsible for the day-to-day operations of an assigned set of scattered-site multifamily buildings across Chicago and surrounding suburbs. You will serve as the primary point of contact for residents, coordinate maintenance, enforce leases, and support leasing activity - all while delivering the high-touch, investor-minded service that defines the Drexel brand. This is a field-heavy role requiring strong organizational skills, excellent communication, and the ability to manage multiple properties across different neighborhoods simultaneously. KEY RESPONSIBILITIES Resident & Tenant Relations Serve as the primary point of contact for all assigned residents Respond promptly to tenant inquiries, concerns, and maintenance requests Build strong tenant relationships to drive lease renewals and reduce turnover Mediate and resolve tenant disputes professionally and equitably Conduct regular unit and building inspections to ensure quality and compliance Leasing & Occupancy Achieve and maintain maximum occupancy across assigned properties Post available units to marketing platforms and coordinate showings Respond to prospect inquiries (guest cards), schedule showings, and guide applicants through the leasing process Screen applicants in accordance with Fair Housing laws and Drexel standards Ensure all lease agreements and related documentation is accurate and complete Manage lease renewals proactively to minimize vacancy loss Property Operations & Maintenance Perform routine property inspections across scattered-site portfolio buildings Coordinate and follow up on maintenance and repair requests using AppFolio Liaise with vendors, contractors, and building staff to ensure timely service delivery Implement preventive maintenance schedules to protect asset value Ensure properties meet all City of Chicago housing codes, including Heat Ordinance compliance (September 15 - June 1) Compliance & Reporting Coordinate City of Chicago, CHA (Chicago Housing Authority), and other regulatory agency requirements at assigned properties Enforce lease terms and manage lease violations in accordance with Illinois Landlord-Tenant law Maintain accurate records of unit activity, inspections, and tenant communications in AppFolio Assist with budget monitoring and provide operational input for financial reporting Stay current on Chicago-area rental market trends, comparable rents, and neighborhood activity Scattered-Site Portfolio Specifics Manage operations across multiple buildings in multiple neighborhoods - efficient routing and time management are essential Coordinate building-specific needs including trash, common area upkeep, and building access Maintain organized documentation for each building in the portfolio Communicate building-level issues and owner needs to your Regional Manager Required 1-3 years of residential property management experience, preferably in multifamily or scattered-site Strong working knowledge of Chicago landlord-tenant law and Fair Housing regulations Excellent interpersonal skills and ability to connect with diverse tenant populations Highly organized with the ability to manage multiple priorities across multiple locations Proficiency with property management software (AppFolio preferred) Valid Illinois driver's license and reliable transportation Strong written and verbal communication skills Preferred Experience managing CHA or Section 8/HCV properties Bilingual (English/Spanish) a plus Competitive salary Health, dental, and vision insurance Paid time off and holidays If you are a dedicated and skilled maintenance professional with strong plumbing skills, the ability to hang drywall and paint repairs, and a willingness to learn and use new tools, we encourage you to apply for this exciting opportunity.

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