Professional Policy Administration

Responsibilities

• Ensure 100% regulatory compliance with laws and industry codes.
• Establish and maintain good working relationships with stakeholders.
• Process all calls and emails related to products, processes, and policies efficiently.
• Provide personalised and quality service to meet internal and external customer expectations.
• Understand customer needs and actively look for ways to meet them.
• Follow agreed-upon scripting to ensure customer intentions are understood.
• Manage premium objections effectively during policy renewals.
• Provide new quotes to new business customers without negatively impacting the company's brand.
• Answer multiple phone lines and direct callers accurately to minimise wait time.
• Communicate information, professionally, and in a well-organised manner.
• Work Experience:
• Necessary Work Experience includes:
• Some relevant work experience.
• Preferred Work Experience includes:
• Call centre experience in insurance and/or banking industry.
• Billing experience with increasing levels of responsibility.

Requirements

• Necessary Qualifications include:
• Tertiary Degree or equivalent combination of education and work experience.
• Global Disclaimer:
• US Only Disclaimer:
• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
• US Only: Travel frequency:
• Occasional (approximately 5-10 trips annually)
• US Only: Physical demands:
• How to Apply:
• To submit your application, click "Apply" and follow the step by step process.
• Equal Employment Opportunity:
• QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Additional Information

Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to provide customer service support by answering inquiries via phone calls, assisting with product and policy questions, and resolving billing issues promptly. Additionally, the role involves operating a switchboard to connect callers to the relevant personnel and supporting various business areas with administrative tasks.

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