Customer Experience Leader (Part-Time)

Responsibilities

• Looking to take your first step into leadership or grow your retail experience? Coles is hiring a Customer Experience Leader (CEL) to support our Whitehorse store on a part‑time, hourly basis .
• This role is ideal for someone who enjoys leading by example, supporting a team, and creating a welcoming, customer‑first environment in a close‑knit store setting.
• Support daily store operations, including opening and closing the store
• Lead the sales floor during your shift to deliver a great customer experience
• Coach, support, and motivate team members
• Maintain visual standards and help execute promotions
• Ensure a safe, organized, and customer‑ready store environment
• Share product knowledge and help customers discover what they love
• Role model Indigo's values and inclusive culture
• We're looking for someone who:
• Has retail or customer service experience (lead or keyholder experience is an asset)
• Is interested in growing their leadership skills
• Enjoys working with people and supporting a team
• Is reliable, flexible, and comfortable working evenings and weekends
• Thrives in a small‑market, community‑focused environment
• Why join Indigo?
• Part‑time, hourly leadership role with hands‑on experience
• Supportive team and growth opportunities
• A welcoming, inclusive workplace that celebrates curiosity and connection

Requirements

• 1-2 years of experience in a customer service, merchandising or operations role
• Demonstrated commitment to creating an exceptional employee and customer experience
• Experience leading others
• Performance orientated
• Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
• Ability to prioritize, plan and execute while being agile
• Knowledge of Provincial Health & Safety standards
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Minimum 25 Hours a week availability that includes evenings and weekends and could include early mornings and holidays
• This posting is for a current opportunity within Indigo

Benefits

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