Service Coordinator

Responsibilities

• Service Coordination & Administration
• Create and manage Maintenance Customer Orders (MCOs) and work orders
• Review and verify service cases for accuracy, completeness, and alignment with scope, budget, and timelines
• Maintain strong document control and ensure compliance with internal processes and service standards
• Track and report on job progress from initiation through to completion and invoicing
• Process & Workflow Support
• Maintain real-time updates across systems (e.g., Salesforce, M3, and internal service tools)
• Support repair execution by coordinating documentation, approvals, and scheduling activities
• Identify risks, discrepancies, or gaps and escalate appropriately
• Assist with warranty, billing, and goodwill processes
• Internal Collaboration
• Work closely with planners, supervisors, and internal teams to ensure workflow accuracy and efficiency
• Participate in internal meetings (pre-, mid-, and post-job) and track action items
• Support scheduling activities and communicate potential risks to timelines, budgets, or commitments
• Job Closure & Billing
• Ensure all required documentation is complete and accurate prior to invoicing
• Follow up on outstanding items (labour, reports, third-party invoices, etc.) within defined timelines
• Assist in preparing work orders for closure and billing
• What You Bring
• Skills & Abilities
• Exceptional attention to detail and accuracy
• Strong computer skills and comfort working in multiple systems (data-entry heavy role)
• Excellent organizational and time management skills
• Ability to manage repetitive, process-driven tasks with consistency
• Strong communication skills for collaborating with internal stakeholders
• Experience & Education
• Post-secondary education in administration, business, or a related field is an asset
• 2-4 years of experience in administrative, coordination, or support roles
• (entry-level candidates with strong technical aptitude and attention to detail will also be considered)
• Experience in service, construction, equipment, oil & gas, or similar industries is an asset
• Assets
• Familiarity with work order management, billing, or warranty processes
• Experience using CRM or ERP systems (e.g., Salesforce)
• Basic mechanical or technical aptitude
• What Success Looks Like
• High accuracy in documentation and system updates
• Timely progression and closure of work orders
• Strong collaboration with internal teams
• Consistent adherence to processes and service standards
• Why Join Us?
• Valuable experience in service operations and coordination
• Collaborative, team-oriented environment
• Opportunity to build strong administrative, systems, and process management skills
• If you are highly organized, detail-driven, and comfortable working in a fast-paced, paperwork-heavy environment, we encourage you to apply.

Additional Information

Company: Finning Canada Number of Openings: 1 Worker Type: Temporary (Fixed Term) Position Overview: We are seeking a detail-oriented and highly organized Service Coordinator to join our team on a temporary maternity leave coverage basis. This is an entry-level, administration-heavy role suited for someone who thrives in a structured, process-driven environment. The role involves managing high volumes of documentation, working across multiple systems, and ensuring the accuracy and progression of service-related work orders. While there is limited direct interaction with external customers, you will collaborate extensively with internal stakeholders across service, planning, and operations teams. Location: Red Deer, AB Position Type: Full-time, Temporary (Maternity Leave Coverage - approx. 12-18 months) Schedule: Monday-Friday | 40 hours per week Shift: Day shift (typically 7:30 AM - 4:00 PM or 8:00 AM - 4:30 PM, based on operational needs) Job Description:

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at finning? Share your experience