Customer Excellence Representative

Benefits

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As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world. CREATING ESSENTIAL CHEMISTRY THAT THE WORLD NEEDS At Chemours, our people are redefining how the world thinks of chemistry by approaching everything we do with a commitment to delivering Trusted Chemistry that creates better lives and helps communities thrive. That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with the highest levels of performance, sustainability, and safety in the industry. Powered by chemistry, our products are used in applications that make the products we rely on, processes, and new technologies possible. In key sectors such as clean energy, advanced electronics, high-performance computing and AI, climate friendly cooling, and high-quality paints and coatings for homes and industrial infrastructure---sustainable solutions and more modern living depend on Chemours chemistry. Chemours is seeking a Customer Excellence Representative to join our growing Titanium Technologies team. This position will be available at the Chemours Kallo site, Ketenislaan 1 - B-9130 Kallo and report directly to the Customer Excellence Supervisor. The responsibilities of the position include, but are not limited to, the following: Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business. Pro-actively interacts with customers for notification of late orders due to product availability, transportation issues Interacts with broader internal network to ensure that the customers' requirements are understood and commitments are met. Receives and processes all types of customer orders including complex and/or export orders. Responsible for inquiry & order handling process from beginning to end (E2E OTC) Is responsible for management of consignment stock: consignment fill-up, inventory management, invoicing, count, reconciliation Processes customer complaints and returns according to Complaint Management process and return policies. Recognizes when additional information is needed for complete complaint analysis. Performs quality control checks and takes subsequent corrective actions. Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed. Follows desk procedures/policies in compliance with QS 9000, ISO and/or other Quality System requirements. Is able to provide backup coverage for other team members The following is required for this role: Bachelor/master's degree in Languages or Logistics Management or equivalent through experience 3 - 5 year experience in Supply Chain, Logistics, Customer Excellence/Service MS Office knowledge Language skills: fluent in English and Dutch. Any other language is a plus The following is preferred for this role: Experience in the chemical industry Knowledge of customs procedures (export)

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