Cargo Executive - Customer Service & Operations

Responsibilities

• Cargo Customer Service & Operations
• Manage daily cargo customer service activities and liaise with cargo agents to support export bookings, shipment requirements, and customer enquiries.
• Coordinate with airlines, cargo agents, and ground handling agents (GHA) to ensure smooth cargo operations and timely handling of shipments.
• Monitor inbound and outbound cargo movements, including cargo breakdown, release, distribution, transfer, transit, and transhipment activities.
• Support flight operations, including monitoring of ramp handling, trucking movements, and freighter / charter operations when required.
• Monitor cargo handling processes, equipment usage, and operational compliance by appointed ground handling agents.
• Ensure compliance with airline cargo procedures, SOPs, Service Level Agreements (SLA), and regulatory requirements.
• Support handling requirements for special cargo, dangerous goods (DG), valuables, and other regulated shipments according to airline procedures.
• Documentation, Data Entry & Reporting
• Perform accurate data entry and update airline cargo systems and internal cargo management systems on a daily basis.
• Input, verify, and maintain shipment information, including MAWB and related cargo data, ensuring accuracy within required operational timelines.
• Ensure cargo documentation is complete and submitted within required timelines.
• Prepare daily, weekly, and monthly operational reports, airline reports, CASS / Non-CASS reports, and internal reports.
• Monitor and maintain accuracy of cargo records, operational data, and airline documentation.
• Billing & Administrative Support
• Support billing activities, invoice preparation, and verification of supplier / third-party invoices.
• Monitor customer and agent payments and assist with Accounts Receivable (AR) reporting.
• Support preparation of management reports and other administrative documentation.
• Coordinate with internal teams on accounting and operational requirements.
• Airline & Customer Coordination
• Support assigned airline accounts and ensure airline operational requirements are met.
• Provide sales and customer service support to assist airlines in achieving station performance targets and KPIs.
• Liaise with airlines, freight forwarders, customers, and service partners to resolve cargo issues and operational matters.
• Maintain strong working relationships with internal and external stakeholders.

Requirements

• 1 to 3 years of experience in air cargo operations, customer service, freight forwarding, logistics, or related industries preferred.
• Experience in airline cargo documentation, AWB handling, cargo systems, freight operations, or GHA coordination will be an advantage.
• Familiarity with air cargo processes, airline SOPs, shipment documentation, and operational workflows.
• Strong attention to detail with good coordination, communication, and problem-solving skills.
• Proficient in Microsoft Office applications, especially Excel.
• Able to work in a fast-paced airfreight environment and support operations outside normal working hours, including weekends and public holidays when required.
• Candidates with relevant air cargo, aviation, or logistics experience are highly preferred.
• Why Join This Organisation?
• Opportunity to work with an established aviation and air cargo organisation.
• Exposure to airline operations, freight coordination, and international cargo workflows.

Additional Information

Company Overview Join a well-established air cargo services organisation supporting airline operations, cargo agents, freight forwarders, and ground handling partners across international markets. The organisation specialises in airline cargo coordination, customer service support, operational reporting, and ensuring smooth cargo movements in compliance with airline procedures and service requirements. This role provides exposure to airline cargo operations, shipment coordination, documentation management, and stakeholder management within a fast-paced airfreight environment. Job Summary We are seeking a detail-oriented and proactive Cargo Executive - Customer Service & Operations to support daily airline cargo operations, customer service activities, documentation, reporting, billing support, and administrative functions. The role serves as a key coordination point between airlines, cargo agents, customers, ground handling agents (GHA), and internal teams to ensure smooth cargo movement, accurate documentation, operational compliance, and achievement of airline requirements and KPIs. Employment Details Industry: Aviation / Air Cargo / Logistics (GSA Operations) Location: Cargo Agents Building D, Changi Airfreight Centre, Singapore Employment Type: Full-Time, Permanent Working Hours: Monday - Friday (Standard Office Hours) + Saturday Half Day Work Week: 5.5 Days Work Week Salary Range: S$2,800 - S$3,200/month (commensurate with experience) Benefits: AWS (13th Month) + Annual Performance Bonus + Corporate Benefits

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