Lead Protection Officer

About the role

M-KOPA is one of Africa's fastest-growing fintechs - 7 million customers served, $2 billion in credit extended, and 86% of customers reporting a meaningfully improved quality of life. Behind those numbers are 2,300+ employees and 35,000 field agents working across Nigeria and four other markets. We believe every single one of them; at HQ, in the field, in our retail shops, in our warehouses, on the phones has the right to a safe, respectful, and dignified work environment. We're building the function to make that real. This is that role. This is an on-site role , you would be working from our offices in Nigeria , partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa.

Requirements

• At least 4 years of hands-on safeguarding experience with a demonstrable track record of managing sensitive cases across diverse operational environments - experience in a private sector, HR, or field-based setting is a genuine advantage.
• Deep knowledge of Nigeria's legal framework and cultural context around workplace harm, with established relationships or the ability to quickly build them with relevant third parties, law enforcement, hospitals, counsellors, and specialist service providers.
• The honest part
• Why M-KOPA?
• At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
• Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com .
• Important Notice
• M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
• M-KOPA explicit

Additional Information

We are looking for a Lead Protection Officer to join our Impact team; as we scale up and drive digital and financial inclusion across our markets. Role Overview Protection roles in Nigeria are almost exclusively found inside NGOs and humanitarian programmes; protecting beneficiaries in crisis settings, reporting into protection clusters. This is not that. You'll be building and owning M-KOPA's internal safeguarding function inside a fast-scaling private sector company, covering a genuinely diverse workforce across commercial operations. You'll have the mandate to design prevention measures, lead cultural change, manage internal communications on safeguarding, and own the full incident lifecycle from first response through to resolution and closure. The seniority is real. So is the complexity.

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