Builder Services Representative

About the role

Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES This position will serve as a Builder Service Representative for builder specific issues/needs: - Maintain a high level of proficiency regarding company services, policies, procedures, and software systems. - Process builder transactions accurately and efficiently while adhering to established guidelines and service standards. - Apply builder-specific procedures and requirements to ensure successful transaction completion. - Provide excellent customer service and support to builders, business partners, and internal stakeholders. - Resolve routine builder inquiries and issues, escalating complex concerns when appropriate. - Maintain accurate records and documentation of builder transactions, customer interactions, and issue resolutions. - Collaborate with team members to ensure consistent service delivery and achievement of departmental goals. - Stay informed of updates to services, policies, and procedures and apply changes to daily work activities. - Meet productivity, quality, attendance, and schedule adherence expectations. - Identify and communicate transaction issues, process concerns, or customer-impacting situations to leadership as needed. - Contribute to a positive team environment through professionalism, cooperation, and effective communication. - Perform other duties as assigned. QUALIFICATIONS AND EDUCATION REQUIREMENTS - Excellent phone interaction skills and active listening. - Exceptional organizational skills, superb accuracy, and attention to detail. - Outstanding verbal and written communication and interpersonal skills for interacting with customer service, sales staff, Managers, Supervisors, and Team Leaders daily. - Ability to collaborate with other departments to ensure customer satisfaction. - Excellent keyboard and data entry skills. - Strong problem-solving skills. - Ability to learn builder or customer service software. - Positive outgoing team player! - High School diploma or GED required. REQUIRED SKILLS - Ability to perform the essential job functions, including meeting qualitative and/or quantitative productivity standards safely and successfully. - Regular and punctual attendance - Must be able to talk, listen, and speak clearly on the telephone and online communications. PHYSICAL REQUIREMENTS - Prolonged periods of sitting at a desk and working on a computer.

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Company Intel

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