IT Associate

About the role

The IT team keeps Beam's systems, devices, and tools running smoothly, securely, and efficiently - from day-to-day support and onboarding through to software licensing, hardware, automation, cybersecurity, and internal tooling. We're collaborative, curious, and solutions-focused, and we support every department (most closely People, Trust & Safety, and Finance). You'll work alongside the IT Manager across both operational support and project work. A hands-on entry point into IT for someone early in their career. You'll help colleagues across the organisation with technical issues, onboarding, and workplace systems, while also contributing to bigger projects in automation, internal tooling, and AI-powered workflows that make everyone more productive. You won't be expected to know everything on day one. What matters is curiosity, initiative, and a genuine willingness to help people and ask questions.

Responsibilities

• Provide first-line support through the service desk - troubleshooting hardware, software, connectivity, and access issues
• Run onboarding and off-boarding: device setup, account provisioning, access management
• Help manage laptops, software licences, SaaS platforms, and workplace tools
• Maintain IT documentation and knowledge-sharing resources
• Contribute to projects across automation, operational improvement, and productivity
• Grow into systems administration, security practices, and modern IT operations

Requirements

• Friendly, clear communication with people at every level
• Genuine curiosity about technology - and how AI can improve the way people work
• A calm, proactive approach to problem-solving, and comfortable asking questions
• Solid organisation across competing tasks in a fast-moving environment
• Some familiarity with IT support basics (troubleshooting, operating systems, productivity tools)
• Experience with collaboration platforms like Google Workspace, Slack, or Microsoft 365
• Customer service, help desk, or technical support experience is a plus, but not essential.
• Device management tools (Kandji, Jamf, Intune or similar)
• Identity / SSO platforms (Okta, Google Workspace, Microsoft Entra ID or similar)
• Ticketing or service desk platforms (Jira, Zendesk, Freshservice or similar)
• macOS or Windows troubleshooting
• A habit of tinkering - scripting, automation, side projects, self-directed learning
• What you'll learn
• How modern organisations run IT, security, and workplace tech at scale;
• Real-world troubleshooting across devices and systems; how identity, access, and onboarding work as a company grows
• And how emerging tools like AI drive productivity - all while collaborating cross-functionally across the business.
• About Beam
• Our team of 200+ embraces a hybrid working approach, enjoying 2-3 days of vibrant collaboration in our beautiful Shoreditch co-working space, fully equipped with rooftop views, an onsite barista and kitted out gym.
• We're also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Booking.com , Calm, Shazam and Dropbox.
• Start your journey to a more impactful career today. We're excited to hear from you.
• Reasonable adjustments:
• Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices.
• We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required.
• If you require a reasonable adjustmen

Benefits

Additional Information

At Beam, you get to do work that matters for the world. We're solving the world's toughest social problems with an incredible team, tech and AI. And we're growing fast 🚀 It's not easy. Nothing worth doing ever is. Join a company at the forefront of social impact, driving first-of-its-kind positive change. You'll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work. From top-tier coaching and personal development budgets to competitive salaries, we take care of everyone who works at Beam. We've already seen incredible growth from our Beam Notes product, helping frontline workers save over 8 hours of admin per week. From social workers and NHS clinicians to mental health practitioners and safeguarding specialists, nearly 100,000 frontline workers across the UK, US and Australia are now using Beam Notes regularly to deliver faster, more human-centred support.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at beam-up? Share your experience