Strategic Account Executive - Ohio (US) - Virtual
External
Alight · OH Ohio VirtualPrepare for this interview
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About the role
The Strategic Account Executive must be strategic, proactive, agile, creative and confident in order to foster executive relationships at the C-Suite and Head of Shared Services level. They are responsible for revenue retention, growth, renewal motions, and client satisfaction for their assigned (1-6) accounts. The Strategic Account Executive cultivates relationships within their accounts to identify opportunities to enhance client product engagement and generates demand within accounts for bundled solutions that demonstrate our "One Alight" advantage for the entire portfolio (Health, Wealth, Leaves, and Consumer Experience). The individual will work with assigned Solution Architects who are product experts and pre-sales support. Strategic Account Executives will be responsible for retaining and growing revenue across their portfolio of clients by developing deep and broad relationships with clients to understand customer needs. The individual must: Understand their clients and the business challenges they face. Understand our services and product offerings. Understand our competition. Be able to effectively collaborate with Alight support and delivery colleagues, and Be the trusted advisor to their assigned clients.
Responsibilities
- Domain expertise
- The Strategic Account Executive ideally has a background in either Benefits or Leaves and will become a generalist in the entire Alight portfolio.
- Collaborates with Solutions Architects and other Subject Matter Experts to share market insights. This network is utilized to ensure we are bringing the latest insights to their clients.
- Client Retention and Growth
- Retains clients, maintains sustainable relationships, and understands all of our competitors
- Ability to generate client demand for Alight product solutions and expansion of Alight services by demonstrating thorough understanding of client needs
- Builds the overall commercial strategy and develops overall Alight narrative to communicate and educate clients about Alight's offerings and advantages over competitors
- Drives renewals and executes end to end expansion within customer base
- Pursues and develops new opportunities, and expansion opportunities at named accounts
- Creates overall client plan that includes account mapping and renewals, retention, and overall strategic plan
- Leverages strategic customer relationships to deliver growth across multiple relationships (e.g. HR, IT, Finance, Procurement etc.)
- Proactively communicates successes, opportunities, and account direction to internal leadership
- Lead high-level discussions at the corporate level of their Accounts
- Develops expansion scope of solution set and brings in other resources such as Solutions Architects to help expand client understanding, conduct demos, and assist with scope management
- Collaborates with internal resources (Finance, etc.) to plan at account level pricing strategy, analytics, business review prep & presentation
- Demonstrates strong upselling aptitude to secure product adoption, renegotiate Key Performance Indicators, and secure incremental budgets that align with client objectives and drive client growth
- Ensures client satisfaction and continuously monitors ongoing client sa
Benefits
Additional Information
Strategic Account Executive (SAE) We are now hiring ambitious, motivated Strategic Account Executives to work virtually (work from home). This position will be located in Ohio (US) - Virtual. Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.
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