IT Service Manager - Stockholm

Responsibilities

• Service Strategy & Governance
• Develop and maintain service roadmaps for network services.
• Contribute to long-term service portfolio planning and continuous service development.
• Ensure network services support evolving business requirements.
• Drive service governance and lifecycle management.
• Service Delivery & Performance
• Ensure network services meet agreed service levels and business expectations.
• Monitor KPIs, SLAs, and user experience metrics, following up on deviations and driving corrective actions.
• Analyse service performance and stakeholder feedback to identify improvement opportunities.
• Coordinate service delivery activities across internal teams and external service providers.
• Stakeholder & Supplier Management
• Act as the primary point of contact between business stakeholders, vendors, and service delivery teams.
• Communicate service performance, risks, planned improvements, and roadmaps to relevant stakeholders.
• Manage supplier relationships and oversee vendor performance through established governance processes.
• Financial & Compliance Management
• Manage budgeting, forecasting, cost tracking, and financial reporting for network services.
• Ensure compliance with information security, privacy, and other applicable regulatory and corporate requirements.
• Continuous Improvement
• Drive service optimization through automation, process improvements, and operational enhancements.
• Promote a culture of continuous improvement to increase service quality and efficiency.
• Required Qualifications
• University degree in a relevant field.
• 3-7 years of experience in Service Management, IT Operations, Infrastructure Services, or Network Services.
• Experience in IT Service Management (ITSM) and service lifecycle management.
• Experience managing suppliers, vendors, contracts, and governance processes.
• Experience with service portfolio management.
• Knowledge of financial planning, budgeting, and reporting.
• Experience monitoring and improving service performance using KPIs and SLAs.
• Fluent English, both written and spoken.

Requirements

• Experience working in large, international organizations with outsourced service delivery models.
• Personal Qualities
• Strong stakeholder management and communication skills.
• Delivery-focused with excellent execution capabilities.
• Analytical mindset and strong problem-solving skills.
• Structured, proactive, and results-oriented.
• Ability to manage risks, conflicting priorities, and complex stakeholder environments.
• Collaborative and relationship-driven, with the ability to influence and build trust across teams.
• Start Date & Application
• Start Date: August 2026
• End Date: 6 months with the possibility for an extension
• Application Deadline: 2026-07-08
• Location: Stockholm
• Selections and interviews are ongoing!

Additional Information

We are looking for an experienced Service Manager - Network Services to take ownership of the lifecycle, governance, performance, and continuous improvement of network-related services within a global IT environment. In this role, you will collaborate closely with business stakeholders, service providers, and technical teams to ensure reliable, secure, and high-performing network services that align with business needs.

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Company Intel

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