Clinical Center Associate II

About the role

We're looking for a detail-oriented and welcoming team member to provide clerical support in one of our outpatient centers. In this role, you'll be an important part of the day-to-day experience for patients, visitors, and clinical staff. You'll help keep the center running smoothly by managing schedules, supporting patient interactions, and handling important administrative tasks. If you enjoy staying organized, helping others, and being part of a team in a fast-paced healthcare environment, this role is a great fit. The starting annual salary for this position is $47,695 and this can include a full comprehensive benefits package.

Responsibilities

• Greet and assist patients and visitors in a friendly, professional manner
• Answer phone calls, respond to routine questions, and direct inquiries as needed
• Schedule and coordinate appointments to support clinic operations
• Record and transcribe physician orders accurately
• Support the co-pay collection process and related administrative tasks
• Maintain organized records while ensuring patient confidentiality
• Work closely with clinical and administrative team members to support daily operations
• Participate in team activities and help contribute to a positive, collaborative environment

Requirements

• We're looking for someone who is organized, dependable, and enjoys supporting both patients and team members.
• Strong communication and customer service skills
• Ability to stay organized and manage multiple tasks at once
• Attention to detail and accuracy in administrative work
• Comfort working in a structured environment with clear processes
• Ability to handle confidential information with discretion
• Team-oriented mindset and willingness to support others
• Basic computer skills and ability to learn new systems
• Why You'll Love Working Here:
• At Roswell Park Comprehensive Cancer Center, every role plays a part in delivering exceptional care and support to our patients.
• Make a difference: Be part of a team that supports patients during important moments in their care journey
• Supportive environment: Work alongside colleagues who value teamwork and respect
• Stable and meaningful work: Contribute to operations that help keep patient care running smoothly every day
• Mission-driven culture: Join an organization focused on compassion, innovation, and improving lives
• If you enjoy helping others, staying organized, and being part of a purpose-driven team, we encourage you to apply.
• Required Education and Experience
• Medical Office Assistant Associate's degree and the equivalent of two (2) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
• Associate's degree and the equivalent of three (3) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
• High School diploma or High School Equivalency Diploma, completion of an Roswell Park-approved Medical Assistant certificate program and the equivalent of three (3) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
• High School diploma or High School Equivalency Diploma and the equivalent of four (4) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
• High School diploma or High School Equivalency Diploma and the equivalent of three (3) years of full-time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).
• NOTE:
• Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards.
• Equal Employment Opportunity Statement
• Reasonable Accommodation Request
• RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals

Benefits

Additional Information

Title: Clinical Center Associate II Job Type: Regular Company: Roswell Park Comprehensive Cancer Center Department: Central Laboratory Services Time Type: Full time Weekly Hours: 37.5 FTE: 0.9375 Shift: First Shift (United States of America)

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