Bell and Door Attendant

Responsibilities

• Provides all arriving guests with a warm welcome
• Act as first/last point of contact for guest, opening/closing car and Hotel Lobby doors, includes bidding farewell
• Executes curbside check in
• Keeping Door area and Lobby impeccable at all times
• Utilizing Guest Name in all interactions
• Knowledgeable on Pittsburgh - Attractions, Directions, Cultural Scene, etc
• Assists guests with luggage and secured luggage storage
• Maintains relationships with limousine and cab services
• Escorts guests to their destinations within the hotel
• Assists front office team with check-ins/outs as needed
• Reviews daily reports, group resumes and ensures execution of all special requirements
• Acts as Lobby ambassador throughout shift - providing thoughtful touches for our guests
• Participates in all colleague briefings and formal communication meetings
• Follows all established standards and procedures set out by the hotel and the department
• Consistently offers professional, engaging and friendly service
• Other duties as assigned
• Your Skills and Qualifications Include:
• Previous experience in a luxury property is an asset
• Must have valid Driver's License
• Ability to prioritize and execute guest requests through strong organizational skills
• Excellent interpersonal skills, with great communication ability
• Physical Aspects of Position (include but are not limited to):
• Constant standing and walking throughout shifts.
• Exerting up to 50 pounds of force occasionally, and /or up to 25 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
• Visa Requirements: Must have proof of valid U.S. work authorization.
• Our Commitment to Diversity & Inclusion
• We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
• Why Work for Accor?
• By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor! #IND-HP
• careers.accor.com

Additional Information

The Bell/Door Attendant is responsible for all aspects of Lobby service - from arrival, luggage services, lobby assistance through departure. The candidate is required to have exceptional guest service skills and thrive on creating a welcoming environment.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Accorhotel? Share your experience