Quality Analyst & Control Lead (Data Center Operations)

About the role

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

Responsibilities

• Lead QA/QC governance across edge operations by ensuring strict adherence to defined processes, standards, and service execution procedures.
• Plan and execute regular audits of network installations, rack provisioning, and repair activities to verify compliance with technical and operational standards.
• Develop and maintain audit frameworks, inspection checklists, and quality control plans aligned with service requirements.
• Identify process deviations, workmanship issues, and compliance gaps; drive corrective and preventive actions (CAPA).
• Partner with operations and engineering teams to standardize procedures and eliminate variability in service execution.
• Track and report on audit findings, non-conformances, and recurring quality issues; provide actionable insights to leadership.
• Monitor field execution quality across edge sites, ensuring consistency despite geographic distribution and varying technician skill levels.
• Enforce quality gates across key workflows, including staging, provisioning, repair validation, and post-deployment verification.
• Oversee vendor and third-party compliance with contractual quality standards; conduct audits and manage remediation plans.
• Support development and rollout of SOPs, work instructions, and training materials to improve execution quality.
• Act as escalation point for quality-related issues impacting service delivery or customer experience.
• ESSENTIAL CRITERIA & SKILLS:
• Bachelor's degree in Engineering, IT, or related field (or equivalent experience).
• 2-5+ years of experience in QA/QC, data center operations / network infrastructure deployment.
• Strong understanding of rack provisioning, structured cabling, power systems, and network installation practices.
• Proven experience in audit execution, compliance monitoring, and process enforcement.
• Familiarity with QA/QC frameworks, standards, and continuous improvement methodologies (e.g., ISO, Lean, Six Sigma).
• Strong analytical and reporting skills with attention to detail.
• Effective cross-functional communication and stakeholder management.
• Experience in edge or distributed data center environments and managing in hyperscale environments
• Knowledge of server and network hardware (switches, routers, optics).
• Experience managing cross functional vendor relationships and field service providers.
• EOS BENEFITS:
• At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:
• Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
• 10 Days of Paid Time Off (PTO) annually
• Occasional overtime and bonus opportunities
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)
• #INDNAMER
• #LI-Onsite
• Pay Range
• $80,000 - $90,000 USD

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