Customer Consultant

Responsibilities

• As the first point of contact , you'll support customers through meaningful conversations that really matter:
• Handle inbound and outbound calls with professionalism and care
• Use active listening and questioning to understand individual circumstances
• Identify vulnerability and ensure customers receive the right support
• Deliver difficult news with empathy, clarity and confidence
• Help customers take positive steps towards financial health
• World‑class training and support
• You'll start with a 4‑week, in‑office training programme (Monday-Friday, 8:30am-4:30pm), where you'll learn:
• How to recognise vulnerability and support needs
• Regulation and signposting
• Our systems and processes
• How to deliver the right outcome for both customers and the business
• Once you're ready, you'll move onto our weekly shift patterns, with the option to choose either from either a 35, 37.5 or a 40-hour contract.
• Why Wescot?
• We're proud of our 5‑star approach to customer service and our supportive, team‑driven culture. If you bring empathy, resilience and a positive attitude, we'll give you the tools and training to thrive.
• We are also passionate about supporting our local community. We have worked with local primary schools to deliver fun, educational games around the importance of money and debt.
• If this sounds like a company that you would like to be part of, to deliver our mission for 2026 and beyond, please apply and start your next chapter with us!
• See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf
• Ready to make a difference?
• Your journey with Wescot starts 20th July 2026!
• Wescot Credit Services is a Contact Centre working with several large UK banks, as well as Credit Card Providers, Energy, Telecoms and others to help recover debts owed to them by their customers.
• We are proud to announce that Encore Capital Group, which Wescot is part of, is Great Place to Work-Certified™ in Costa Rica, France, India, Portugal, the United Kingdom and the United States.
• Diversity and inclusion are very important to us at Wescot and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.

Benefits

Additional Information

Customer Consultant Hull (HU1 3HA) - just a short walk from Hull Interchange Start date: 20th July 2026 At Wescot Credit Services , we believe great customer service can make a genuine difference. We're on the lookout for passionate, resilient Customer Consultants to join our BFI Team , supporting customers on their journey back to financial wellbeing. If you're empathetic, a great listener and thrive in a people‑focused role, we'd love to hear from you. What's in it for you? Salary: Starting from £26,500.76 (based on 40 hours), rising with experience Bonus: Fantastic monthly bonus - earn up to £2,000 extra per year Holiday: 31 days (pro rata), including bank holidays Training: 4 weeks of structured, supportive training with a dedicated L&D Trainer Hybrid working: Once your fully competent and confident in the role, enjoy the flexibility of blending home and office working Career with purpose: Be part of a business that truly cares about customers and colleagues Flexible working that fits your life Choose from 35, 37.5 or 40 hours per week Condense your hours over 4 or 5 days We are open Monday-Friday, 8am-8pm and Saturdays, 8am-4pm. You will work on a rotational shift pattern between those hours. 1 in 3 Saturdays only - with a weekday off before your Saturday shift

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