Loan Support Consultant - Special Servicing - Midland

Requirements

• BS in Business, Finance, Real Estate, or a related field and or equivalent experience.
• 2+ years of related commercial loan servicing experience preferred.
• Strong interpersonal skills and collaboration skills with a focus on customer service.
• Ability to efficiently utilize commercial loan processing systems.
• Ability to multi-task and work independently in a fast-paced work environment.
• Experience with PNC Commercial Real Estate Loan Processing Systems.
• PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.
• PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
• Job Description
• Applies advanced specialty product knowledge to the day-to-day servicing of a portfolio of commercial real estate loans with high complexity or elevated borrower relationships to include increased communication and automony.
• Reviews reports to identify exceptions, ensure quality and contribute to risk mitigation efforts. May serve as a subject matter expert, an initial point of esclation, and/or may provide specialty product training. May perform one or more work processes.
• PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
• Competencies
• Consulting, Customer Interaction, Decision Making and Critical Thinking, Effective Communications, Financial Analysis, Managing Multiple Priorities, Negotiating, Operational Functions, Products and Services, Relationship Management
• Work Experience
• Roles at this lev

Additional Information

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Loan Support Consultant - Special Servicing within PNC's Midland organization, you will be based within the PNC Midland footprint. As a Loan Support Consultant within Special Servicing, you serve as the primary liaison for coordinating requests from external parties regarding defaulted loans. Your responsibilities include reviewing and processing complex Commercial Real Estate (CRE) servicing requests-such as payments, disbursements, and other related activities-while ensuring full compliance with regulatory requirements. You play a critical role in mitigating risk, resolving payment discrepancies, and addressing various loan servicing inquiries. Additionally, you maintain accurate loan records, execute loan maintenance transactions, and contribute to the preparation of management reports. Your role also involves supporting special projects focused on process improvement and enhancing departmental efficiency.

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