Call Center Representative

Requirements

• Excellent verbal and written communication skills
• Excellent telephone skills
• Excellent active listening and comprehension skills
• Ability to demonstrate empathy to the caller's situation
• Ability to provide exceptional customer service
• Exhibit resourcefulness in resolving problem situations
• Manage time and multiple tasks effectively
• Call Center experience preferred
• 1 - 2 years of experience in a professional business environment preferred
• Knowledge of vision benefits and/or insurance industry a plus
• EDUCATION:
• High School diploma required
• College or University degree (preferred )
• All your information will be kept confidential according to EEO guidelines.

Benefits

Additional Information

GENERAL FUNCTION: Provide exceptional customer service and support to EyeMed Members, Providers (DONL's and panel participants) and Store Divisions (Lenscrafters; Pearle; etc.) MAJOR DUTIES AND RESPONSIBILITIES: - Provide member service support, over the phone, in a timely, consistent and courteous manner to EyeMed members and providers - Assist EyeMed members by answering benefit questions, eligibility, web registration, authorizations, provider location inquiries, and claims details - Interface with providers to verify member eligibility and authorize services - Review claims details, research payment issues, investigate provider network details - Use system tools as appropriate to escalate issues between the various functional areas within EyeMed - Must meet Customer Care Center productivity and quality goals COMMUNICATIONS WITH OTHERS: - INTERNAL - Call Center associates and other EyeMed functional areas - EXTERNAL - Members/Providers

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Company Intel

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