Senior Support Engineer

About the role

Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo . The Senior Support Engineer will be part of the Galileo Technical Operations team . You will be part of a team environment working to continuously improve our production platform. An essential part of the role is to develop a deep understanding of the Galileo systems that support the business deliverables across all platforms. The Senior Support Engineer will be responsible for designing, managing and supporting highly-available distributed systems in AWS, ensuring the reliability of the production environment, enhancing processes to improve efficiencies and implementing effective governance controls.

Responsibilities

• Provide 24x7 on-call application support on a rotational basis and ensure system availability
• Record all incident-related information in real time, including actions taken, decisions made, and status updates
• Maintain highly available and scalable services in a highly available production environment.
• Participate in weekly activities and change windows for deployment.
• Monitor systems, capacities and provide technical support for issues that impact or degrade applications
• Engage during incidents, help provide high level issue explanation. Perform incident scribe functions to capture timelines and details and assist in incident root cause analysis (RCA).
• Provide technical support for non-incident related issues to resolve impacts to interfacing customer applications
• Generate ideas for new initiatives and technologies to improve observability
• Perform trend analysis of application logs, system performance management data, et cetera to identify performance issues and drive improvements to ensure optimal performance
• Mentor other engineers, support the technical culture, and help grow the team
• Lead the development and testing of our auto healing systems.
• What you'll need to succeed:
• Bachelor's Degree in Computer Science or related field
• Experience with log aggregation tools such as Splunk, Datadog, Coralogix (DataDog strongly preferred)
• Experience writing Oracle SQL queries
• Team first mentality
• Strong self-starter requiring minimal supervision
• 5+ years AWS Cloud Experience
• Strong Unix/Linux background
• Ability to write scripts using at least one of shell (bash, ksh) or Python (Python preferred)
• Experience with Gitlab deployment pipelines and knowledge of CI/CD best practices
• Experience working in or orchestrating Argo, Kubernetes or Docker is a plus
• Argo or other CI/CD tools experience is a huge plus
• Curiosity to learn new applications and technologies
• Aptitude and drive to run after problems and identify solutions
• Ability to collaborate and communicate well with other teams
• Compensation and Benefits
• The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.
• This role may also be eligible for a bonus and/or long term incentives. Your recruiter will provide more information to you. All roles are eligible for competitive benefits. More information about our employee benefits can be found in the link below.

Benefits

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