Content Account Manager

About the role

As a Content Account Manager at Flywheel, you'll work closely with clients and internal teams to deliver high-quality e-commerce content solutions. You will support client partnerships, help implement digital content strategies, and ensure projects are executed smoothly and effectively. This role combines hands-on project execution with collaborative account management, helping drive success for our clients.

Responsibilities

• Serve as a key point of contact for client accounts, developing positive business relationships and supporting the execution of content strategies that meet client goals.
• Collaborate with strategists, other account managers, and client teams to coordinate the development and delivery of e-commerce content solutions, from planning through completion.
• Work alongside content specialists, editors, and freelancers to ensure high-quality work and meet project milestones.
• Manage multiple projects, monitor deadlines, and ensure deliverables align with client objectives. Help identify and resolve project challenges as they arise.
• Contribute ideas to optimize internal processes and support ongoing improvements in content quality and project efficiency.
• Help manage a network of freelance content creators, ensuring projects are matched to the right talent and maintaining Flywheel's standards through clear feedback and communication.
• Provide regular updates, performance data, and project reports to clients, maintaining transparency and building trust.
• Stay informed about trends in e-commerce, SEO, and digital content, and share relevant insights with your team.

Requirements

• 2-4 years of relevant experience in content strategy, account management, or e-commerce, preferably in an agency or fast-paced environment.
• Experience supporting client accounts and collaborating with cross-functional teams.
• Strong writing, editing, and communication skills, with familiarity in AP style and digital content best practices (SEO, GEO, AEO).
• Ability to help implement content strategies and contribute to achieving client results.
• Team player with effective collaboration and interpersonal skills.
• Excellent organizational and time-management abilities, with the capacity to manage multiple priorities and deadlines.
• Understanding of e-commerce platforms and an interest in staying updated on industry trends and new technology.
• Commitment to delivering great client service and building strong professional relationships.
• #LD-AD1
• Working at Flywheel
• We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.
• We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
• Competitive paid time off, including annual leave plus paid public holidays
• Great learning and development opportunities
• Benefits that help you live your best life
• Parental leave and benefits
• Volunteering opportunities
• If you're looking to connect with teammates on a topic of inclusion and identity, chances are there's an ERG for that.
• So you know: The hired candidate will be required to complete a background check
• Learn more about us here: Life at Flywheel
• The Interview Process:
• Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.
• Inclusive Workforce

Benefits

Additional Information

About Flywheel Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at flywheeldigital? Share your experience