Customer Support with Japanese CET/JST time

About the role

Purple Technology, a Czech outsourcing company specializing in services for globally operating partners in the FinTech industry, is currently seeking Customer Support Specialist fluent in Japanese for CET working hours. The primary role involves delivering customer support in a FinTech-related service and handling client inquiries through e-mail and chat in Japanese. Additional responsibilities include administrative tasks like customer registration and maintaining communication records. Interested? We'd love to hear from you! If you believe you are the right fit for this role, we warmly encourage you to submit your CV along with a cover letter explaining why you would be a great addition to our team. As part of the application process, we kindly ask you to complete a short case study within the application form. The purpose of this exercise is to help us understand your Japanese communication skills, problem-solving approach, and ability to handle client interactions professionally. The case study should take no longer than 10 minutes, and we sincerely appreciate the time and effort you put into your response. Your input will help us determine which candidates we would love to meet in the next steps of the hiring process. Thank you in advance for your application-we look forward to getting to know you!

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