Underwriter Team Lead

About the role

We're NN Romania , a trusted leader in life insurance and private pensions , committed to helping people protect what matters most and build a confident financial future. But NN is more than a financial services company - people come first . We've built a workplace where you can be yourself, grow at your own pace, and make a real impact. We're proud to be recognized as a Top Employer , thanks to our colleagues who live by our core behaviors: We collaborate ( Team Up ) . We speak openly ( Speak Up ) . We take initiative with responsibility ( Step Up ) . In the same spirit, AI is embedded in the way we evolve as an organization. Integrating AI capabilities into our roles comes naturally, as part of the transformation that enables better decisions, more efficient processes, and an improved customer experience. Your mission Join us as a Underwriter Team Lead tak ing a key role in shaping performance and quality within our underwriting function. I n this role, you will coordinate a team of underwriters, ensuring high standards in risk assessment, operational efficiency, and compliance, while contributing to process optimization and strengthening relationships with distribution partners. What will you do? Coordinate and manage the underwriting team , m onitoring workload, having accountability for day ‑ to ‑ day operational stability vs. transformation delivery, setting performance objectives , and ensuring alignment with internal policies and regulatory requirements. Play an orchestration role, ensuring that UW requirements are translated into implementable solutions, IT and Product decisions are understood in operational UW terms. Ensure high-quality risk assessment processes , providing guidance and validation for underwriting decisions, including complex and high-risk cases. Act as escalation point for complex applications , offering technical expertise and continuous support to the team in decision-making. Drive process improvements and system enhancements , proposing updates to workflows and contributing to the implementation of modern underwriting systems and applications. Support team development , mentoring underwriters to strengthen their technical skills, decision-making capabilities, and overall performance. Collaborate with internal and external stakeholders , including brokers and agents, to support efficient underwriting processes and achievement of production objectives . What will you bring ? Experience: Several years of experience in underwriting, preferably within life and/or health insurance. Technical expertise : Solid understanding of insurance products, risk assessment methodologies, regulatory requirements, and underwriting systems. Analytical mindset: Ability to assess complex cases, interpret data, and make sound, well-informed decisions. Communication skills: Strong interpersonal and negotiation skills, with the ability to collaborate effectively with brokers, agents, and internal stakeholders. Leadership: Proven ability to lead, motivate, and develop a team to deliver strong performance results. You leverage your curiosity and automation tools (including AI) to turn change into value and continuously improve how we work. Communicates with clarity, empathy, and impact. Thrives in collaborative environments and lifts others up. Proactively identifies opportunities for improvement and takes action .

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