Customer Success Manager

Responsibilities

• Own a portfolio of strategic customers and drive retention, renewals, and expansion opportunities.
• Lead commercial conversations, including upsell, cross-sell, and renewal discussions.
• Build and maintain strong relationships with C-level executives and senior stakeholders.
• Develop and execute quarterly and annual account growth plans to maximize customer value.
• Deliver executive-level Quarterly Business Reviews (QBRs) and customer presentations with clear business impact and compelling storytelling.
• Partner cross-functionally with internal teams to resolve challenges, drive customer outcomes, and ensure a seamless customer experience.
• Track customer health, opportunities, and pipeline activity within CRM systems, maintaining accurate reporting and forecasting.
• Create customer success stories, case studies, and advocacy opportunities to showcase business impact.
• Identify strategic growth opportunities within existing accounts and drive long-term customer success.

Requirements

• Bachelor's degree, preferably in Business, Marketing, Communications, or a related field.
• 3+ years of experience in Customer Success, Account Management, or B2B Sales roles.
• Strong commercial mindset with proven experience driving revenue growth through customer retention and expansion.
• Excellent negotiation, relationship-building, and stakeholder management skills.
• Confident presenter with experience leading executive meetings and engaging senior decision-makers.
• Strong organizational and planning abilities, with the capacity to manage multiple priorities and perform under pressure.
• Customer-focused and proactive, with a strong sense of ownership and accountability.
• Analytical thinker with the ability to translate customer insights into strategic actions.
• Experience using Salesforce or similar CRM platforms.
• Experience in Enterprise Sales or Enterprise Account Management.
• Background in Fintech, Payments, or SaaS environments.
• Familiarity with customer lifecycle management and strategic account planning.
• #LI-FD1
• The Payoneer Ways of Working
• Act as our customer's partner on the inside
• Learning what they need and creating what will help them go further.
• Do it. Own it.
• Being fearlessly accountable in everything we do.
• Continuously improve
• Always striving for a higher standard than our last.
• Build each other up
• Helping each other grow, as professionals and people.
• If this sounds like a business, a community, and a mission you want to be part of, apply today.

Benefits

Additional Information

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows-including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence-we give businesses the tools they need to work efficiently worldwide and grow with confidence. Location: Kyiv, Ukraine Remote / Hybrid Full-time Role Summary We're looking for a highly talented Customer Success Manager to join our growing team in a strategic and commercial role focused on customer retention and revenue growth. You will manage a portfolio of high-potential customers, build strong executive relationships, and identify opportunities for expansion through long-term account planning and exceptional execution. This role is ideal for someone with a strong background in Customer Success, Account Management, or B2B Sales who combines commercial acumen with a customer-centric mindset and thrives in a fast-paced environment.

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