Regional Key Account Manager (Logistics/ East)

Responsibilities

• Own global key accounts as the main contact; drive governance, communication, and performance management.
• Develop and execute global account plans focused on growth, innovation, and retention.
• Identify and pursue cross-sell opportunities across air/ocean freight, warehousing, and value-added services.
• Lead QBRs/account reviews and strategic alignment with customers and internal stakeholders.
• Build multi-level customer relationships; manage escalations and service recovery.
• Drive profitability via pricing governance, cost control, and yield optimization; manage budgets/forecasts/pipeline (Salesforce).
• Coordinate with regional/country operations on implementations, SOPs, SLAs/KPIs, and smooth handovers.
• Monitor/report account performance and ensure compliance with company policies, DOA, and contractual obligations, champion continuous improvement and sustainability initiatives.
• Job Requirements
• Degree in Marketing, Logistics, Supply Chain Management, or a related discipline.
• 10-12 years' experience in the freight forwarding industry, including at least 3-5 years in global accounts management.
• Strong commercial acumen with a proven track record in growing key accounts and managing industry verticals.
• Excellent stakeholder management, negotiation, and communication skills.
• *Only shortlisted candidates would be notified*
• MTC Consulting Pte Ltd | 15C7752
• EA. Registration No.: R22111807 | Yap Teng Hui

Additional Information

Mon-Fri: 9:00am - 6:00pm Location: Changi North Permanent: VB + 15 AL Job Purpose Lead and grow strategic global/regional accounts across freight forwarding and contract logistics by driving retention, share-of-wallet growth, and multi-country solution coordination.

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