Junior Business Analyst for Client Experience CEE

About the role

At Saxo, a global leader in trading and investments, we empower curious individuals to invest in the world. As part of our Prague based Client Experience team, you'll help optimize how clients move money and transfer assets key moments that shape satisfaction, trust, and loyalty. As a Junior Business Analyst, you'll focus on improving funding, withdrawals, and portfolio transfers by identifying friction, enhancing efficiency, and driving measurable change. You'll work closely with cross-functional teams locally and globally, gaining real exposure to how a leading fintech operates.

Responsibilities

• Optimize Funding & Asset Transfer Journeys
• Analyze and improve end-to-end processes for deposits, withdrawals, and portfolio transfers
• Track and interpret KPIs such as: Funding conversion rates (e.g., time-to-first-fund, failed payments)
• Withdrawal processing times and complaints
• Rejection rates and Straight-Through Processing (STP) performance
• Identify bottlenecks and inefficiencies-and propose data-driven solutions
• Support automation initiatives to reduce manual handling and improve scalability
• Collaborate with Operations, Payments, and Client Service teams to enhance workflows and communication
• Contribute to global initiatives and local market improvements
• Assist in defining business requirements and participate in User Acceptance Testing (UAT)
• Ensure client-facing communication is clear, timely, and user-friendly
• Use client feedback and behavioral insights to continuously refine journeys
• Enhance End-to-End Client Experience
• Analyze Net Promoter Score (NPS) and Voice of Client (VoC) data to uncover key drivers of satisfaction
• Support reporting and insights for stakeholders with actionable recommendations
• Collaborate across key journeys (onboarding, funding, trading, servicing, exit) to ensure consistency
• Contribute to journey mapping and experience design using data and customer insights
• Support deep-dive analyses into trends, complaints, and market-specific challenges
• Your Profile
• Bachelor's degree in Business, Finance, Economics, or similar (recent graduates encouraged)
• 0-2 years of relevant experience (e.g., business analysis, project coordination, operations)
• Fluency in Czech, Slovak, or Polish is required
• Strong analytical mindset with the ability to interpret data and derive insights
• Confident communicator with excellent written and verbal skills
• Solid Excel and PowerPoint skills; experience with dashboards or CRM tools is a plus
• Understanding of customer journeys and process improvement principles
• Curiosity, proactivity, and motivation to work in a fast-paced, international environment
• Basic SQL or data tool experience is a plus (not required)
• Why Join Saxo?
• At Saxo, ideas matter more than titles. We're a purpose-driven, non-hierarchical organization where you can make a real impact from day one.
• You'll join a collaborative, international environment where:
• Your insights directly improve client experiences
• You gain hands-on exposure to a global fintech
• Innovation and ownership are encouraged at every level
• We get curious people invested in the world
• We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.
• When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.
• At Saxo we don't just offer a job - we offer an opportunity to invest in your future!
• How to apply :
• Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better!

Additional Information

Prague, Czech Republic Are you a recent graduate with a passion for data, problem solving, and improving customer experiences? Want to see your insights turn into real impact?

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