Cafe Supervisor

Responsibilities

• Supervise floor operations during assigned shifts, ensuring service standards, cleanliness and ambience are consistently met.
• Lead, brief and motivate the service team, allocating duties and managing station coverage during service.
• Handle guest enquiries, feedback and complaints promptly and professionally, escalating where necessary.
• Oversee opening and closing procedures, including cash handling, float reconciliation and end-of-day reporting.
• Train and coach new and junior crew, reinforcing service sequence and upselling techniques.
• Coordinate with the kitchen to manage order flow, special requests and pacing during peak periods.
• Assist the Manager with stock-takes, inventory of FOH supplies and reporting of operational issues.

Requirements

• Minimum 2 years' experience in F&B service, with at least 1 year in a team lead or supervisory capacity.
• Strong leadership, communication and interpersonal skills.
• Familiarity with POS systems and scheduling/attendance tools (StaffAny experience an advantage).
• Valid SFA Food Safety certification preferred.
• Service-oriented mindset with the ability to handle pressure and resolve issues calmly.
• Willing to work rotating shifts, weekends and public holidays.

Additional Information

SKOSH is a modern Japanese-inspired café serving handcrafted onigiri, sandos, quality coffee, and matcha-led drinks, with an evening hand roll bar. We're opening a brand-new outlet on Scotts Road and hiring a fresh team to grow it with us. Part of The Hey Co Group, we offer hands-on training, a supportive team, and room to grow your career.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at SKOSH PTE. LTD.? Share your experience