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Head of Transfer Agency UK - Citi

External
eFinancialCareers logoEfinancialcareers · Edinburgh, UK
Full-timeOn-site1d ago
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Benefits

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.A discretional annual performance related bonusPrivate medical insurance packages to suit your personal circumstancesEmployee Assistance ProgramPension PlanPaid Parental LeaveSpecial discounts for employees, family, and friendsAccess to an array of learning and development resourcesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities!------------------------------------------------------Job Family Group:Operations - Transaction Services ------------------------------------------------------Job Family:Cash Management ------------------------------------------------------Time Type:Full time ------------------------------------------------------Most Relevant SkillsPlease see the requirements listed above.------------------------------------------------------Other Relevant SkillsFor complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .View Citi's EEO Policy Statement and the Know Your Rights poster.

Additional Information

Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview The role is for the Head of Transfer Agency UK Operations based in Edinburgh. The individual will be responsible for the end to end service delivery from TA for a select number of clients. This will involve the following: Ensure there are KPIs in place with the client which serve as an accurate measure of the TA service delivery and these are adjusted to meet the changing business environment Maintain consistent delivery against these KPIs and work across functions in and outside of TA to address any negative trends timely and effectively Sign off on the TA input to client deliverables such as the Service Pack, Board Report etc. to ensure these are presented professionally and convey the appropriate message Represent TA at both internal and external client related meetings, in an active and engaged manner, promoting the strategic objectives of the business Ensure regulatory adherence to relevant rules across operational activities e.g. CASS, Consumer Duty Requirements: Strong, relevant experience in a related senior level role with experience in Transfer Agency operations and management Proven experience in creating and implementing processes that result in improved business performance Effective verbal and written communication and analytical skills


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