Skip to main content
Back to jobs

Customer Service Executive, Contact Centre, Global Consumer Financial Services

External
ocbc logoOcbc · Ocbc, Singapore
ContractOn-site1d ago
REST
Cover LetterConnect

Prepare for this interview

Elite

AI-generated questions, company research, and talking points tailored to this role

About the role

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager. Customer Service Executive (Perm and 12 months contract opportunities)

Requirements

  • -Diploma or Degree in any discipline
  • -2 to 3 years of relevant customer service experience is advantageous (candidates without experience are welcome to apply)
  • -Strong written and verbal communication skills with proficiency in English
  • -Ability to speak Mandarin is required to support Mandarin-speaking customer segments
  • -Customer-centric mindset with a strong passion for service excellence
  • -Effective interpersonal skills to engage both internal and external stakeholders
  • -Self-motivated team player who thrives in a fast-paced, high-pressure environment
  • -Meticulous, well-organised, and detail-oriented with strong analytical and problem-solving skills
  • -Adaptable and resilient, with the ability to manage demanding workloads
  • -Able to commit to 24/7 rotating shift work, including night shifts
  • -Required to work 5 days a week, including weekends and public holidays
  • -Prior banking experience is an added advantage
  • -Opportunities for permanent conversion are available

Benefits

How you succeedWhat you do-Manage customer enquiries via phone and email, providing accurate, timely information, solutions, and alternatives to achieve first contact resolution.-Resolve customer issues, feedback, and complaints by coordinating with stakeholders, ensuring timely and compliant closure of all cases.-Perform diligent follow-ups and track open cases to ensure resolution within Service Level Agreements.-Deliver excellent customer service by applying strong communication skills to enhance satisfaction and promote a customer-centric experience.-Identify opportunities to deepen customer relationships through appropriate cross-selling, upselling, and promotion of digital/ self-service banking.-Capture and share customer feedback with relevant stakeholders to improve processes, service quality, and overall customer experience.-Complete after-call administrative tasks accurately while ensuring adherence to Standard Operating Procedures, Group Policies, and regulatory requirements.-Contribute to service quality KPIs, maintain zero operational loss, and support continuous improvement in productivity, and risk mitigation.-Perform ad hoc duties and actively support initiatives that promote service excellence and operational effectiveness.Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.Flexible schedule

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at ocbc? Share your experience

Interested in this role?

Apply on the company's website.

Cover LetterConnect