Associate Director, Content Policy - The Orchard

Responsibilities

• Office- first role, in office 4 days a week.
• Lead investigations into fraud signals, suspicious activity, or policy‑violating behavior across The Orchard's catalog; determine root causes and oversee remediation plans
• Use data to identify trends, anomalies, or recurring patterns that indicate emerging risk areas across the catalog
• Evaluate and make calls on ambiguous, borderline, or unprecedented content situations that fall outside standard operational workflows
• Interpret DSP policies and internal guidelines for gray‑area scenarios, providing clear and actionable guidance to internal stakeholders
• Partner with Relationship Management, Legal, and Operations to resolve complex or sensitive catalog‑integrity issues
• Liaise with DSP contacts to discuss policy interpretation, align on escalations, and advocate for The Orchard's clients' interests in nuanced cases
• Build and maintain relationships with internal teams to ensure potential risks are surfaced early and handled consistently
• Develop frameworks, standards, and documentation to support proactive catalog‑risk detection and evaluation
• Track patterns in client behavior, identify emerging risks, and support strategic recommendations to reduce catalog integrity and fraudulent behavior issues over time
• Communicate clearly and frequently with internal partners to provide updates, summaries, and next‑step guidance for sensitive situations
• Collaborate across teams to continually strengthen The Orchard's catalog quality, policy adherence, anti-fraud efforts, and reputation with DSPs

Requirements

• 5+ years of experience in music, digital platforms, policy, trust & safety, content integrity, rights management, or related fields
• Fluency in additional languages preferred but not required
• Strong analytical skills and the ability to identify patterns, anomalies, and risk signals across large, diverse datasets
• Excellent judgment with demonstrated ability to make firm decisions in ambiguous or sensitive situations
• Exceptional written and verbal communication skills, with ability to distill complex issues into clear recommendations
• Comfortable navigating escalations with DSPs or clients, including articulating policy positions and advocating for The Orchard's and our clients' needs
• Highly organized and detail‑oriented; able to manage multiple cases and deadlines simultaneously
• Ability to work cross‑functionally and build strong working relationships across Legal, Relationship Management, and other internal teams
• Understanding of music rights, copyright claims, and dispute processes
• Comfort working with data tools (e.g. SQL, Looker, Sigma, or similar) to pull insights and support investigations; advanced proficiency is helpful but not required
• Experience with DSP CMS or enforcement tools (e.g. YouTube CMS, Meta Rights Manager, TikTok MediaMatch) is a plus
• Proficiency in Google, Apple, and Microsoft applications
• What We Give You
• You join an inclusive, collaborative and global community where you have the opportunity to channel yo

Additional Information

About The Orchard The Orchard is a leading global music distributor and Artist & Label services company operating in 50+ markets worldwide. The Orchard empowers creators and businesses to grow and adapt in the dynamic global music industry. We specialize in being artist focused, blending industry expertise and technology, leveraging data to drive success, and providing streamlined digital and physical distribution solutions. The Orchard's comprehensive artist & label services offerings include marketing, sync licensing, premium video services, transparent data analysis, advertising, rights management, radio promotion, D2C, and more. The Orchard focuses on providing a comfortable, social, and engaging environment to encourage productivity and creativity. Reporting to the SVP, Content, the Associate Director, Content Policy will lead The Orchard's efforts to identify, investigate, and mitigate catalog‑level risks within our client base. This role focuses on fraud detection, suspicious or non‑compliant client behavior, ambiguous content scenarios, and policy interpretation across DSPs. You will act as a key decision‑maker for borderline or unprecedented cases, ensuring The Orchard's catalog remains compliant, reputable, and aligned with DSP and industry standards. This position requires someone who is comfortable using data and pattern‑recognition to surface risks at scale, helping to spot issues early and guide proactive intervention. You will need to have experience with AI agents. Ability to define ambiguous issues and find unambiguous scalable solutions. You will work closely with Legal, Operations, and Relationship Management teams, providing guidance on gray‑area cases, interpreting policies, and navigating sensitive or nuanced escalations. You will also build processes and frameworks to strengthen The Orchard's proactive risk posture and help shape our approach to emerging catalog‑integrity challenges.

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