Customer Service Agent

About the role

ABOUT ENOVIS™ Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com . As suas responsabilidades | What You'll Do Location: Enovis Business Services Lisbon Customer Service Representative - Customer Data & Complaints Administration Southern Europe Enovis™ is a medical technology company focused on developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, extraordinary talent, and innovation, we 'create better together' by partnering with healthcare professionals. Our extensive range of products, services, and integrated technologies fuel active lifestyles. #CreatingBetterTogether www.enovis.com Are you passionate about patient care and helping people live active lives? Are you curious about what it means to create the next generation of medical technology and be part of a growing global company committed to Creating Better Together™? As a key member of the Customer Service Team, you will play an integral role in supporting our European direct markets across France, BENELUX, and Italy. This position combines customer master data management and complaints administration, providing critical support to both commercial operations and quality processes. Position Summary Customer Service Representative and Customer Data & Complaints Administration is responsible for the creation and maintenance of customer master data as well as the administration and processing of product complaints and claims. The role ensures the accuracy and integrity of customer records, supports compliance and audit requirements, and coordinates complaint information between Customer Service, Quality Assurance, Regulatory Affairs, and other business functions. The successful candidate will work closely with Sales, Administration, Finance, Logistics, IT, and Quality teams while delivering professional support to both internal and external stakeholders. This critical specialist role ensures that customer records are created and maintained in line with internal policies, compliance requirements, and ERP standards. Essential Functions Customer Master Data & Account Administration (50%) Process customer account creation requests in accordance with internal policies, compliance requirements, and data quality standards. Validate, create, and maintain customer records within ERP systems, ensuring completeness and accuracy. Update existing customer accounts to reflect changes in business details, contacts, pricing structures, or compliance requirements. Monitor and resolve duplicate records, data discrepancies, and account-related issues in collaboration with internal stakeholders. Liaise with local market teams, Sales, Administration, Finance, and Logistics to ensure timely customer master data updates. Perform customer account validations and support credit-related checks in coordination with Finance and Accounts Receivable teams. Maintain reports, dashboards, and tracking files related to customer master data activities. Provide accurate customer documentation and support for audits, compliance reviews, and internal controls. Contribute to process optimization initiatives and continuous improvement of customer data management workflows. Complaints & Claims Administration (50%) Receive, review, process, and close complaint and claim files relating to defective products in accordance with established procedures. Collect, validate, and accurately enter complaint information into company systems while maintaining data integrity. Transcribe and translate complaint information into English where required. Follow up on open complaint and claim cases to ensure adherence to established service level agreements (SLAs). Collaborate cross-functionally with Customer Service teams, Quality Assurance, Regulatory Affairs, and Complaint Analysts to obtain complete and accurate complaint information. Ensure complaint records meet in

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Additional Information

Quem somos SOBRE A ENOVIS™ A Enovis Corporation (NYSE: ENOV) é uma empresa de tecnologia médica orientada pela inovação e focada no crescimento, dedicada ao desenvolvimento de soluções clinicamente diferenciadas que geram resultados visivelmente melhores para os pacientes e transformam os fluxos de trabalho. Impulsionada por uma cultura de melhoria contínua, talento global e inovação, a ampla gama de produtos, serviços e tecnologias integradas da empresa promove estilos de vida ativos na ortopedia e além. Para mais informações sobre a Enovis, visite https://www.enovis.com .

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