Beverage Manager

Responsibilities

• Beverage Operations Management:
• Oversee all aspects of beverage operations, ensuring quality service and consistent product delivery across all food and beverage outlets.
• Manage beverage service during peak and off-peak times, ensuring that guest expectations are exceeded at all times.
• Ensure the efficient operation of bars, lounges, and other beverage-related services, maintaining high standards of cleanliness, organization, and presentation.
• Team Leadership:
• Lead, mentor, and train the beverage team, including supervisors, bartenders, baristas, and barbacks, ensuring they meet service standards and operate efficiently.
• Foster a positive work environment, promote teamwork, and develop team members through continuous coaching and feedback to the team to enhance performance and career growth.
• Conduct performance reviews, provide feedback, identify areas for improvement support development plans, to enhance team effectiveness and ensure a motivated team culture.
• Menu Development & Innovation:
• Collaborate with the culinary team and F&B Operations Manager and Director of Food & Beverage to develop and update beverage menus, ensuring creativity and variety while aligning with guest preferences and seasonal trends.
• Introduce innovative drink offerings, including signature cocktails, premium beverage selections, and local-inspired drinks, to differentiate the hotel's beverage offerings.
• Regularly evaluate the menu, adjust recipes, and create seasonal or promotional beverage items that enhance guest experience and increase sales.
• Inventory & Stock Management:
• Oversee the beverage inventory, ensuring proper storage, rotation, and control of products.
• Manage stock levels to minimize waste and ensure consistent availability of beverages, particularly high-demand items.
• Maintain accurate inventory records, conduct regular stock audits, and place timely orders based on usage trends and budget forecasts.
• Cost Control & Revenue Growth:
• Develop and implement strategies to control beverage costs while maintaining product quality and guest satisfaction.
• Monitor beverage sales and analyze trends to identify opportunities for increasing revenue through upselling, promotions, and efficient operations.
• Collaborate with the culinary team and F&B Operations Manager and Director of Food & Beverage to establish beverage pricing strategies that are competitive and profitable, while ensuring alignment with brand positioning.
• Guest Experience & Satisfaction:
• Ensure that all beverage service meets or exceeds the standards of quality, service, and presentation.
• Address guest complaints or concerns promptly and professionally, ensuring swift resolution to ensure maximum guest satisfaction.
• Proactively engage with guests, obtaining feedback on beverage offerings and making recommendations to enhance their experience.
• Health & Safety Compliance:
• Ensure that all beverage operations comply with health and safety regulations, including safe alcohol service practices.
• Oversee the implementation and adherence to hygiene and safety procedures across all beverage areas.
• Conduct regular training with staff on safety practices, including alcohol service laws, fire safety, and safe handling of equipment.
• Staff Scheduling & Budgeting:
• Develop staff schedules for beverage outlets, ensuring adequate coverage during peak hours and minimizing labor costs during slower periods.
• Work with senior management to develop and manage the beverage department's budget, ensuring that all costs are in line with financial goals.
• Monitor staffing levels and adjust as necessary based on business needs and guest demand.
• Reporting & Documentation:
• Prepare and submit weekly and monthly reports on beverage sales, inventory levels, team performance, and guest feedback.
• Maintain accurate records of all beverage-related transactions, including orders, receipts, and financial documentation.
• Provide insights and recommendations to senior management for continuous improvement.
• Collaboration with Other Departments:
• Work closely with the Food & Beverage team, kitchen staff, housekeeping, and other departments to ensure seamless service and guest satisfaction.
• Collaborate with marketing and events teams to develop beverage-related promotions, themed nights, and special events that enhance guest experience and increase sales.
• Promotions & Events:
• Organize and manage beverage-focused promotions, events, and seasonal offerings to attract guests and drive sales.
• Coordinate with the events team to ensure that beverage offerings meet the needs and expectations of large-scale functions, banquets, or special events.
• Additional Responsibilities:
• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.
• Experience/Certificates/Education
• Experience: Minimum of 3-5 years in a supervisory / leadership role in

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