Front of House General Assistant

Responsibilities

• Monitoring and serving all food and drinks to customers, clients, guests, and visitors, as well as clearing throughout events.
• Ensuring that furniture, dining tables, chairs, service stations, and hospitality spaces are clean, tidy, and presented to the highest standard.
• Preparing hospitality food and beverage requests for meeting rooms, event spaces, breakfast service, buffet lunches, drinks receptions, and formal dinners in a presentable and professional manner.
• Supporting a wide variety of events, including breakfast meetings, working lunches, buffet lunches, high-end drinks parties, conferences, private dining, and formal dinners.
• Being able to work without close supervision, using initiative to complete duties and tasks without always needing direction.
• Serving guests with the highest level of service, with speed, efficiency, professionalism, and always with a smile.
• Working on licensed bars and serving alcoholic beverages during receptions, dinners, and evening events.
• Being able to use coffee machines and support hot beverage service for meetings, conferences, and hospitality bookings.
• Assisting with ordering, deliveries, stock movement, and set-up requirements as needed.
• Preparing all hospitality requirements in advance, ensuring that all items are available and reporting any shortages or issues to the line manager.
• Ensuring that any hired linen, equipment, glassware, crockery, or event items are counted, packed away, and ready for collection after the event.
• Ensuring hospitality rooms, event spaces, service areas, and back-of-house areas are left clean, tidy, and ready for the next booking.
• Previous experience in hospitality, catering, events, or customer service is preferred.
• Excellent communication skills, with the ability to interact professionally with colleagues, clients, visitors, and guests.
• A supportive and reliable team player who contributes positively to the wider hospitality team.
• Ability to work well under pressure in a busy, fast-paced events environment.
• Confident in taking initiative and completing tasks without always needing direction.
• Committed to delivering excellent customer service at all times.
• Able to work both independently and as part of a team.
• Flexible and adaptable to different working conditions, event styles, and service requirements.
• Positive, professional, and approachable attitude.
• Able to respond calmly and effectively to customer service issues, helping to resolve problems quickly and professionally.

Benefits

Additional Information

Hospitality Assistant - Blavatnik School of Government, University of Oxford the Blavatnik School of Government is looking for a hospitality superstar to join the team. This role is ideal for someone who can support across all areas of hospitality and catering, and who is adaptable to working across a wide range of events within a prestigious university environment. The Blavatnik School of Government at the University of Oxford hosts a variety of high-profile events, from breakfast meetings and buffet lunches to drinks receptions, formal dinners, conferences, and VIP hospitality. Set within a striking contemporary building, the School welcomes students, academics, global leaders, senior guests, and visitors from around the world. As a Hospitality Assistant, you will work closely with the Hospitality Supervisor and Manager, supporting the operations team, talented chefs, and events team to deliver seamless service, excellent food and drink, and a consistently professional guest experience. The Hospitality Assistant will build strong relationships with on-site clients, visitors, and guests, understanding how to deliver smooth service, continuous quality, and always with a warm, human touch. Job Type: 37.5-hour contract Hourly Rate: £14.06

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