Customer Service Executive (Temp to Perm)

Responsibilities

• a) Process sample and order requests, including creation of delivery orders to customers
• b) Handle sales enquiries and technical-related issues
• c) Prepare and provide quotations for customers
• d) Process catalog requests with overseas sales teams and customers
• e) Expedite and reschedule customer orders as required
• f) Liaise with relevant departments regarding urgent shipments
• g) Manage and attend to sales calls
• h) Prepare AS9100 documentation
• The Requirement :
• Customer service experience of 3 to 5 years in electronic components
• Good office/computer skills, particularly in Microsoft Office, with strong proficiency in Excel and process documentation
• Strong communication skills with the ability to provide customer service over phone and email
• Familiarity with shipping documents and customer procedures
• ITE/Diploma in a technical field, preferably with inside or outside technical sales experience
• Multilingual skills are a plus; fluency in English and Mandarin is advantageous
• Experience working in an ERP system environment

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Company Intel

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