Customer Care Representative

Requirements

• Good IT skills - You will be required to use multiple IT systems to gather the required information for the customer, full training will be given.
• Be able to act reliably and ethically - Written and verbal fluency in English.
• Be a problem-solver.
• Be able to cope under pressure.
• Exceptional communication and organisational skills.
• Interested?
• Let's create a cleaner future together
• Are you ready to make a change for a cleaner future ?
• About Nilfisk
• We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age.
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• Do you have questions regarding the recruitment process or alike? Please visit our FAQ for job applicants .

Benefits

Additional Information

You will join the UKI Customer Care team, responding to both internal and external customer queries via the telephone and email. As a Customer Care Representative, you will be part of a team which is committed to delivering an outstanding customer experience. Working office hours, Monday to Friday, you will be based out of our head office in Penrith but have the choice to work from home two days a week. (after training) Who are Nilfisk Established over a 100 years ago we are a global company specialising in premium cleaning products. Our main product lines in the professional market are floorcare equipment, vacuum cleaners and high-pressure washers but also offer a wide range of domestic vacuum cleaners and high pressure washers to consumers worldwide. We offer innovative products and solutions and we strive to be at the forefront of technological advancement to drive future customer needs. Your new team You will be joining a diverse team of 9 that are passionate about delivering an exceptional experience to our customers. You will be supported by both a Team Leader and the Head of Customer Care who will ensure you are equipped with the right tools and support needed to succeed. Why join us Working for a Global Organisation you will benefit from working alongside colleagues from across the world with access to a host of training and development opportunities. Other benefits you will receive include: Enrolment in the SimplyHealth Plan - medical, dental and other health costs and access to GP and mental health support 24/7 Company pension scheme and Death In Service Annual leave allowance Staff Discount on consumer products Opportunities for Hybrid working.

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