Medical Secretary l

About the role

The Counseling and Psychological Services (CAPS) is seeking a professional and detail‑oriented Medical Secretary I to provide essential administrative support in a fast‑paced mental health setting. This position serves as a key point of contact for students and clients and plays an important role in creating a welcoming, respectful, and confidential environment.

Responsibilities

• Serve as the first point of contact for Counseling and Psychological Services clientele and the campus community at large.
• Create a welcoming, nurturing, and respectful environment for clients.
• Electronically check-in arriving clients, process all initial electronic client data, and follow-up contact as needed and/or assigned.
• Assist clients with electronic check-in processes and procedures.
• Schedule/reschedule appointments.
• Observe client behaviors and report to Counselor anything of significance.
• Work effectively with individuals from varied backgrounds and experiences, including those with psychological challenges or those in distress.
• Provide primary telephone coverage; assess nature of client calls; determine if immediate assistance by a counselor is indicated; create a professional image of CAPS through responsive, respectful telephone behaviors.
• Follow established CAPS opening and closing protocol.
• Provide support to professional staff and CAPS projects as requested in a timely manner.
• Perform other duties as assigned.

Requirements

• High School Diploma or Equivalent and 0+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6) .
• 1+ year experience working in a medical, clinical, or mental health office setting.
• Experience providing front desk and high‑volume telephone coverage in a healthcare or administrative environment.
• Experience using electronic records systems, scheduling platforms, or similar administrative software.
• Experience handling confidential or protected health information (PHI) in compliance with privacy standards.
• The most successful candidates may possess the following qualities:
• Ability to maintain boundaries as related to confidentiality.
• Ability to quickly learn new policies and procedures and computer software programs.
• Ability to prioritize assigned projects.
• Additional Application Materials Required:
• In addition to your online application please include a resume.
• Special Instructions to the Applicants:
• This is an hourly position with an annualized salary amount starting at $32,703.
• UCF is seeking to fill multiple roles. Candidates for this job posting will be considered for additional vacancies in this department.
• All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.
• Are you ready to unleash YOUR potential?
• Working at UCF has its perks! UCF offers:
• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• And more...For more benefits information, view the UCF Employee Benefits Guide .
• Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.
• Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.
• Department
• Student Success and Well-Bei

Benefits

Additional Information

Counseling and Psychological Services: Counseling & Psychological Services is home to an interdisciplinary team of full-time psychologists, social workers, mental health counselors, treatment coordinators and support staff who are fully committed to the success and well-being of our students.

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