Engagement Manager II

Responsibilities

• Lead the AI Deployment Lifecycle : You'll own the entire deployment process from start to finish. This includes leading the initial use case design, defining the engagement's operating model, managing the technical setup, and overseeing the final user acceptance testing (UAT)
• Facilitate Technical Workshops : You will lead hands-on workshops with customers to align on key objectives, technical specs, model configuration, and optimal integration architecture
• Drive Process Improvement : You will champion project management excellence by continuously improving our standardized AI deployment playbook. You'll help us refine our processes to ensure we deliver consistent, high-quality results
• Influence the Product Roadmap : You'll play a crucial role in shaping our product roadmap, ensuring it remains customer-centric and evolves to meet the changing requirements of our customers and AI deployment teams

Requirements

• You are a highly organized and entrepreneurial leader with a strong technical background and a customer-centric mindset. You are a natural at navigating complex projects and building relationships with a diverse range of stakeholders.
• An Entrepreneurial Builder: You are proactive and resourceful, comfortable identifying unmet needs and developing new solutions. You're driven to continuously improve our processes and help build a stronger, more efficient business.
• Experience and Education: You have 5-7 years of project management, consulting, or professional services experience, and at least a bachelor's degree in a technical field, with advanced degrees (MBA or MS) preferred
• For candidates based in the United States, the p

Benefits

Additional Information

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you.

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