EN - Reservation Agent (f/m)

About the role

At Raffles Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come. Consistently offer professional, friendly and engaging service Book and enter room reservation requests using the Property Management System Enter rooming lists while ensuring accuracy, as required Update reservations ensuring a flawless check in and check out process Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities Liaise with Sales and other departments as required Answer telephone and email inquiries in a timely manner Assist guests regarding hotel facilities in an informative and helpful way Follow department policies, procedures and service standards Previous customer related experience required Previous Property Manager System experience preferred Proficiency in English & Polish language Computer literate in Microsoft Window applications required Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times

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