Field Clinical Coordinator

Responsibilities

• Training & Assistance for Nurses & Care Teams
• Deliver hands-on training to nurses and caregivers on device operation, maintenance, and interpretation of readings Provide on-site and remote support to address common device and system issues
• Ensure compliance with facility protocols and company guidelines during device use
• Coordinate and facilitate telehealth assessments in collaboration with Nurse Practitioners (NPs)
• Support nursing teams in performing basic patient reviews for stable patients
• Maintain strong clinical understanding, communication, and bedside interaction skills
• On-Site Troubleshooting & Technical Support
• Respond promptly to service requests to resolve device malfunctions or connectivity issues
• Diagnose and address minor hardware or software problems, escalating complex cases to the technical support team
• Replace or maintain faulty devices to ensure uninterrupted clinical operations
• Ensure all necessary firmware updates are applied to keep devices performing optimally
• Device Installation & Setup
• Coordination with the Installation Team to deploy RPM devices (e.g., sensors, monitors, software systems, etc) at healthcare facilities
• Ensuring proper device calibration, pairing, and network connectivity
• Performing initial setup tests to verify full functionality before leaving the site
• Compliance & Safety Adherence
• Compliance with HIPAA regulations and company policies to ensure patient dataprivacy.
• Adherence to safety protocols when handling medical-grade electronic devices.
• Verification that devices meet hospital infection control standards before and after installation.
• Maintenance of relevant certifications (e.g., CNA, Paramedic, MA) as required for compliance and safety.
• Documentation & Reporting
• Log all installation, troubleshooting, and repair activities in the system.
• Timely reporting of recurring issues to engineering or product teams for improvement.
• Maintenance of detailed service logs, customer interaction records, and resolution statuses.
• Inventory & Maintenance Management
• Maintain an inventory of devices, replacement devices, and peripherals.
• Track device deployment, retrievals, and replacements in the system.
• Ensure proper storage and transportation of devices to prevent damage.
• Communication Coordination
• Coordination with clinical, install and technical support, engineering, product and logistics teams to ensure seamless service execution.
• Providing actionable feedback to product development teams based on field observations.
• Relaying customer complaints and suggestions to higher management for resolution and process improvement.
• Certifications & Skills:
• Certifications such as CNA, Paramedic, or Medical Assistant (MA) - At least 1 is required.
• Valid driver's license and willingness to travel frequently.

Requirements

• Minimum 2-3 years' experience in clinical coordination, medical device
• installation, or healthcare technology support.
• Experience working in healthcare environments, preferably skilled nursing facilities.
• About Dozee (www.dozeehealth.ai)
• Vision & Mission
• Save Million lives with Health AI
• Dozee is adopted by 300+ hospitals and monitors 16000+ beds across 4 countries. Dozee has monitored over 1 Mn Patients, Delivered 35000+ Life Saving Alerts and Saved 10 Mn+ Nursing Hours.
• Videos
• Science Behind Dozee : Ballistocardiography & Artificial Intelligence
• 100 Dozee deliver 144 life saving alerts and INR 2.7 Cr of saving - Sattva Study
• Dozee saves life of a mother at home
• Leading Healthcare Game changers work with Dozee
• Introducing Dozee VS
• Dozee Shravan - A clinical grade RPM service
• Dozee in News:
• Bloomberg - Oct 21, 2024
• From AI Beds to Remote ICUs, Startups are plugging India's health Gaps
• News18 - Oct 26, 2024
• Now, You Can Remotely
• This role requires frequent travel within assigned regions.
• Strong clinical knowledge and familiarity with healthcare workflows and medical devices.
• Excellent communication and interpersonal skills.
• Ability to train and guide clinical staff effectively.
• Strong troubleshooting and technical problem-solving skills.
• Attention to detail and ability to maintain accurate records.
• Ability to work independently in the field while managing multiple priorities.

Additional Information

Company Overview : Dozee Health AI is the pioneer in Contactless Remote Patient Monitoring (RPM), proven to drive transformation at scale. Headquartered in Bengaluru, India, Dozee has emerged as India's no. 1 RPM Company. We are seeking visionary individuals to help us in this very exciting journey. As a part of our dynamic team, you'll have the opportunity to collaborate with top healthcare providers in the country, applying AI-powered RPM solutions to tackle some of the most pressing challenges in healthcare - enhancing staff efficiency, improving patient outcomes, and pioneering the next generation of care models

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